Technical Manager

Technical Manager - EMENA Franchise

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca‑Cola system. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

As our Technical Manager – EMENA Franchise you will take responsibility for technical

governance and performance monitoring across the end‑to‑end supply chain in the MENA region, ensuring supplier and partner compliance with the Costa Quality Management System, Global Partner Technical Policy, and all legal requirements, with a clear focus on driving continuous improvement.

Our teams make a difference. Whether through bold brand building, inspiring product launches, developing compelling campaigns or supporting our partners on the ground, we stir up success together.

And as a Technical Manager - EMENA Franchise, there’s never been a better time to join.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity — with some brilliant perks:

• Own a piece of Costa’s success through our Share Investment Plan (SIP)
• Annual discretionary bonus scheme
• Smart pension with employer matching up to 10%
• Costa Financial Support Fund
• 50% discount in Costa‑owned stores and 25% off in participating stores
• Private medical cover
• More perks here: https://bit.ly/costaperks

We’re proud to be a great place to work where everyone can bring their unique self. Our culture is built on our values — Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Technical Manager – EMENA Franchise means balancing strategy with hands on impact.

You will:

Lead technical assessments, reviews, and audits with franchise partners, using QMS performance data, technical reporting, and trend analysis to drive corrective actions, resolve escalations, strengthen governance, and embed a culture of continuous improvement.

• Manage technical, food safety, and quality escalations, leading investigations, root-cause analysis, and corrective actions to protect consumers and maintain Costa brand standards.
• Build strong cross-functional partnerships across , Operations, Food & Beverage, Brand Excellence, and Retail Operations teams to embed technical standards and support operational excellence.
• Support technical commercialisation activities, ensuring products and suppliers consistently meet agreed quality and specification standards.
• Deliver technical training and coaching to partners, ensuring compliance with Costa’s QMS, policies, and legal requirements.
• Provide regional technical insight, contributing to governance, sustainability initiatives, technical concessions, and support the ongoing development of global technical strategy across EMENA

Who you are

It’s your unique ingredients we’re interested in:

• Degree or HND in Food Science, Science, or a related discipline.
• Strong knowledge of food safety, hygiene, allergen management, HACCP, and food legislation.
• Experience managing supplier quality, product quality, and technical commercialisation processes.
• Qualified ISO Lead Auditor with knowledge of quality management systems such as ISO 9001, FSSC 22000, BRC, or IFS.
• Skilled in root cause analysis and continuous improvement methodologies, including Lean principles and problem-solving tools.
• Experience working across international markets, with the flexibility to travel and build relationships with global suppliers and partners.

Where you’ll work: Onsite, Dubai, UAE