Technical Manager

Location UAE

Working Location Category Based

About Us

Macro is a trusted global facilities management and workplace partner, delivering integrated FM, workplace experience, consultancy, and technology solutions across some of the world's most prestigious and complex environments. Our focus is on creating exceptional workplaces through operational excellence, innovation, and sustainable asset management.

We are driven by a commitment to excellence in everything we do. Our values — Drive for Better, Delight Customers, Do What's Right, and Develop People — shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation, operational excellence, and customer experience. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About The Role

An exciting opportunity exists to join Macro's Managing Agent team, supporting a flagship corporate headquarters environment in Dubai.

The Technical Services Manager will be responsible for leading all technical services, critical asset management, supplier governance, technical assurance, and operational resilience activities across a premium headquarters environment. Working within a governance-led Managing Agent model, the role will coordinate and performance-manage multiple technical service providers, OEMs, and specialist contractors to ensure safe, compliant, and reliable building operations.

The successful candidate will act as the technical authority across the account, supporting critical systems, BMS integration, asset performance, compliance management, and continuous improvement initiatives, while ensuring that technical services remain aligned to client expectations and business requirements.

Key Responsibilities

Technical Governance & Supplier Management

• Lead governance and performance management of all technical service providers, OEMs, and specialist contractors.
• Monitor supplier performance against contractual KPIs and SLAs.
• Chair technical governance meetings and service reviews.
• Manage technical escalations, service recovery plans, and corrective actions.
• Validate technical reports, maintenance records, and operational performance data.
  
  

• Provide technical oversight of critical MEP systems and infrastructure.
• Ensure operational resilience across all critical systems.
• Oversee BMS, smart building platforms, and building technology integration.
• Support asset lifecycle planning and replacement strategies.
• Monitor asset condition, reliability, and performance.
  
  

• Ensure compliance with statutory, regulatory, and client requirements.
• Lead technical audits, inspections, and assurance activities.
• Validate PPM quality and contractor workmanship.
• Manage permit-to-work compliance and technical risk controls.
• Support business continuity and incident management activities.
  
  

• Act as the senior technical point of contact for client stakeholders.
• Present technical reports, risk assessments, and governance updates.
• Support sustainability, energy optimisation, and decarbonisation initiatives.
• Identify opportunities for continuous improvement and operational efficiencies.
  
  

• Experience within technical facilities management.
• Strong experience managing technical service providers and OEM contractors.
• Experience within corporate headquarters, banking, commercial towers, airports, healthcare, or critical environments.
• Strong knowledge of MEP systems, BMS platforms, critical infrastructure, and compliance requirements.
• Experience chairing technical governance meetings and managing supplier performance.
• Strong commercial, contractual, and risk management awareness.
• NEBOSH, IOSH, or equivalent qualification desirable.
• An engineering degree or equivalent technical qualification preferred.