Technical Manager

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Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

• People responsibility: N
• Report to: VP ITID
• Carry out IT technology supports to Enterprise Services domains (AS/400, Distribute Compute, Storage, Database, Virtualization, etc.)
• Coordinate to implement system controls, manage vendor support and closely monitor IT infrastructure as a whole that includes handling related repair and replacement
• Trouble-shooting system/network problems by using pre-defined procedures, individual’s technical and theoretical knowledge
• Follow-up each case of failure or service interruptions on the cause of the failure. By involving regional/global support as need and escalating to the management on all problems that cannot be resolved quickly
• Maintain an inventory list and ensure that the list corresponds to the physical equipment installed
• Prepare and update relevant operations, support procedures and hardware configurations.
• Bachelor degree and the above.
• Proven technical expertise in supporting IT systems, application, software and Microsoft Windows environment
• Good knowledge in IT (Telecoms & Server Infrastructure) infrastructure support-Experience in project management, particularly in planning, organizing, prioritization and scheduling
• Ability to setup and support IT systems, applications and systems according to the business requirement.
• Evidence of effective resource management and ability to develop an environment that foster good teamwork
• Must have analytical approach in problem handling, escalations and resolution
• Ability to understand IT Security/Audit requirements and implement recommendations
• Evidence of ability to propose and implement cost effective system and solutions
• Must possess excellent interpersonal and communication skills
• Committed to provide excellent customer service
• Must be able to work independently, effectively multitask and methodical
• Must be flexible to move between the sites and travel (if required)