Technical Engineer

• About the position The Technical Engineer is responsible for supervising the delivery of technical maintenance and hard services across assigned client sites, ensuring that locations are maintained and operated in line with the agreed maintenance strategy, client requirements, statutory obligations, and CBRE standards.
• Decision Making Authority
  
  

This Position Has The Authority To

• Technical Maintenance Delivery
  
  

Supervise day-to-day technical maintenance and hard services activities across assigned client sites.

Ensure planned preventive maintenance and reactive maintenance activities are completed safely, on time, and in accordance with the agreed service levels, KPIs, and client requirements.

Support delivery of a cost-effective maintenance plan that protects assets, reduces business interruption risk, and supports a safe and comfortable working environment.

Monitor workload, vendor capacity, site resources, and open technical issues, escalating concerns and recommending changes where required.

• Technical Site Inspections & Risk Management
  
  

Conduct regular technical site inspections to identify MEP, building services, operational, compliance, and asset condition risks.

Identify defects, recurring faults, business-critical risks, and maintenance gaps, and recommend practical corrective actions or improvement plans.

Support root-cause review of recurring technical failures and help drive preventative actions to reduce repeat issues and unnecessary invasive maintenance.

Escalate critical technical risks, safety concerns, or potential service interruptions to the Facilities Manager / Account Lead.

• Work Order & Maintenance System Management
  
  

Monitor open work orders and ensure timely updates, evidence upload, escalation, and closure.

Support the implementation and ongoing use of Chase or other CAFM / work order management systems.

Ensure maintenance records, job cards, completion notes, service reports, photos, permits, and supporting evidence are accurately captured and maintained.

Reduce reliance on manual Excel trackers by improving system-based reporting, visibility, and accountability.

• Vendor, Subcontractor & Service Partner Management
  
  

Coordinate with subcontractors, third-party vendors, and specialist service providers for planned, reactive, and small works activities.

Monitor vendor performance, response times, quality of work, statutory compliance, and value for money.

Validate completion of subcontractor works before closure, approval, or escalation.

Support technical scoping, quotation review, and follow-through for remedial works, minor projects, relocations, equipment handling, and lifecycle-related improvements.

Ensure service providers hold the required professional qualifications, permits, RAMS, licenses, and service documentation where applicable.

• Compliance, HSSE & Statutory Requirements
  
  

Ensure all technical works comply with statutory requirements, client standards, CBRE procedures, and site HSSE rules.

Promote a strong safety culture and ensure unsafe practices, non-compliance, or flagrant violations are escalated appropriately.

Support site teams with permits to work, RAMS, isolation requirements, compliance certificates, service records, and audit evidence.

Assist with closure of technical, safety, and compliance-related findings.

• Team Support, Training & Continuous Improvement
  
  

Provide technical guidance and practical support to Facilities Coordinators, site teams, and vendors.

Support competency reviews, identify technical training needs, and help uplift site-based maintenance capability.

Share best practice and recommend improved maintenance techniques, operational controls, and service delivery solutions.

Build strong working relationships with internal teams, clients, vendors, and support functions.

• Reporting, Budget Awareness & Client Support
  
  

Provide regular updates on technical issues, open works, risks, defects, PPM progress, reactive performance, and action plans.

Support account leads with technical input for client meetings, operational reviews, business cases, and reporting packs.

Provide technical input into monthly reports, budget variance commentary, discretionary spend visibility, and maintenance improvement recommendations where required.

Perform other duties as reasonably assigned by the line manager.

• Experience / Education Diploma, trade qualification, recognised apprenticeship, ONC / equivalent, or technical certification in Mechanical, Electrical, HVAC, Building Services, Facilities Management, or a related discipline. Minimum 5 years experience in facilities management, building services, MEP, technical maintenance, or hard services delivery. Previous experience supervising technical teams, subcontractors, or specialist service providers is preferred. Experience in planned preventive maintenance, reactive maintenance, statutory compliance, asset management, and work order systems. Experience conducting technical site inspections and identifying MEP, building services, safety, and operational risks. Experience coordinating vendors, reviewing technical quotations, validating service reports, and following through on remedial works. Experience in a client-facing FM environment. Knowledge of HSE requirements, permits to work, RAMS, statutory compliance documentation, and audit evidence is preferred.
• Skills Required Strong technical knowledge across MEP, HVAC, electrical, plumbing, fire/life safety, and general building systems. Strong technical inspection, fault-identification, and root-cause problem-solving capability. Ability to supervise technical maintenance activities and coordinate multiple vendors across several sites. Ability to prioritise workload and maintain a safe, compliant, and effective operating environment. Ability to develop practical technical solutions, site improvement recommendations, and business case inputs. Good CAFM / work order system capability, including job updates, evidence upload, reporting, and closure discipline. Strong vendor management and contractor coordination skills. Strong communication skills with site teams, vendors, clients, and management. Good report writing, business writing, and Microsoft Office skills, particularly Excel, Word, PowerPoint, Teams, and digital tracking systems. Proactive, detail-oriented, service-focused, and solution-driven. Ability to coach and support site teams to improve technical standards and maintenance discipline. Strong safety awareness and commitment to compliance, quality, and client satisfaction.
• Knowledge Required Integrated facilities management and hard services delivery. MEP systems, building services infrastructure, and maintenance best practice. PPM planning, reactive maintenance, asset condition assessment, and lifecycle risk identification. Work order management / CAFM systems, preferably Chase or similar platforms. SLA / KPI management and technical service delivery standards. Vendor coordination, subcontractor control, quotation review, service report validation, and value-for-money principles. HSE standards, permits to work, RAMS, compliance records, statutory maintenance requirements, and audit evidence. Maintenance strategy, asset protection, business continuity risk, and prevention of service disruption. Basic budget awareness, discretionary spend controls, and cost-effective maintenance delivery. Client account structures, site operating requirements, cost centres, and escalation routes.
  
  

Competencies Required

Communication, Team leadership, Customer and quality focus, Problem solving and decision making, Accountability, Planning and organising, Drive and productivity, Collaboration

• Company Values Respect; Integrity; Service; Excellence; Accountability; Collaboration; Transformation
• Major Drivers of Work Volume The major drivers of work volume are planned preventive maintenance, reactive work orders, technical inspections, asset condition issues, vendor coordination, statutory compliance, HSSE requirements, service reports, open work order management, small works / remedial works, client reporting, SLA / KPI performance, and the implementation of structured maintenance processes across the portfolio.
• Interface / Relationships With Internal: Facilities Coordinators, Facilities Managers, Account Leads, Operations Managers, Middle East Operations Director, Procurement, Finance/AP, HSE, P&A, IT, Regional Operations, and on-site client stakeholders. External: Clients, landlords/building management teams, subcontractors, specialist service providers, suppliers, auditors, statutory authorities where applicable, and project-related stakeholders.
  
  

Working environment / Special factors

The incumbent will work across client sites and office environments, with regular site-based inspections required to support technical delivery, vendor management, compliance, and maintenance performance. Normal working hours will apply as per client and operational requirements; however, flexibility may be required to support urgent technical issues, planned shutdowns, audits, emergency works, or client/project requirements.

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