Service Operations Specialist

Buhler Group in Dubai, United Arab Emirates is looking for skilled personnel to join our team as Service Operations Specialist (Transactional Services). This position will be responsible to accelerate the quote fulfillment, follow-up on quotes and conversion to orders, and report out the deliverables.

This is where youll excel

• Monitor and manage the Request for Quotation daily, ensuring timely follow-up
• Track and update quotation status in the relevant ERP system and tools, including customer interactions, follow-up dates, expected closure timelines, and reasons for delays
• Ensure timely closure of quotes by converting them into orders & updating the status accordingly
• Update customer interactions, follow-up dates, expected closure timelines, and status.
• Generate regular reports on: Open quotes, Quote aging, Conversion rate, Lost opportunities, Follow-up actions pending
• Provide weekly and monthly summary reports to management
• Escalate important commercial issues such as delayed quotes, approvals, pricing concerns, or payment blocks
• Ensure proper communication between internal teams and customers for smooth order conversion
  
  

These are the skills youll need

• Bachelors degree in engineering or equivalent
• Minimum of 5 years working experience in the field of specialization
• Proficiency in MS Office
• Working Knowledge of ERP systems
• Fluent communication skill in English language
• Fluent communication in Arabic is an added advantage
  
  

Questions? We are happy to answer them!

Neha Shetty

Talent Acquisition & Mobility Lead Middle East and Africa Region

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Creating impact together at Bühler!

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.

Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.

We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.

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