Service Manager

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

UAE LBL Manager & Sales Manager


Your Role And Responsibilities

In this role, you will have the opportunity to implement the Implements service strategy and drives service growth at the respective unit level. Leads Service and engineering organizations and be responsible for projects overall engineering, execution, customer satisfaction, first technical point of contact and to achieve performance targets and to optimize the utilization of Service resources.

The work model for the role is: {onsite}

This role is contributing to the {Process Automation} in {UAE}.

You will be mainly accountable for:

• Lead Automation and Electrical projects Design, Engineering, Documentation and execution
• Execute himself, lead team and partners to respond to customer service requests, Service contracts.
• Creates and drives implementation of service strategy as a member of the management team.
• Ensures that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
• Interpreting customer specifications, requirements and applications to design / develop / troubleshoot / test / implement appropriate hardware and software solutions for automation / electrical jobs by applying standard design concepts, topologies, protocols, programming tools and libraries.
• Create BOQ, support Supply Chain Management for specifications, procurement and delivery.
• Drives continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.
• Willing to travel & lead site execution in UAE and Middle East region License to Operate / Core Values
• Responsible for Health, Safety & Environment (HSE) and all other business compliance standards and regulations in their own area of responsibility.
• Shows personal commitment to HSE by conducting sustainability observation tours consistently. Collaboration / Leadership
• Builds sustainable customer relationships to ensure growth, satisfaction, and retention of customers together with sales.
• Supports Sales resources in customer meetings.
• Guides, motivates, and develops direct and indirect reports.
• Improves service availability, provides training, and develops capabilities and competencies.
  
  
  

Qualifications For The Role

• Excellent ABB Products awareness
• 7-10 years as minimum on 800xA with AC800M is a must
• Experience with ABB Minerals Library BMI & PP Library
• Experience with other ABB systems (Advant, Freelance and AC500) as well as 3rd party systems (FLS, Siemens, Allen Bradeley) is an additional benefit
• Long experience in Industrial Automation and electrical upgrades, retrofits specially in cement, mining and metals
• Expertise in industry standard protocols such as Modbus, Profibus & OPC.
• English is a must, Arabic Language is add-on
  
  

What’s in it for you?

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward


Benefits

ABB offers a full range of benefits to help you thrive at work and beyond.

Contribute to a collective vision. This is where progress takes flight, teams turn ideas into impact, and we define what’s next. Run What Runs the World.

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#ABBCareers

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We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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