Service Delivery Manager

Service Delivery Manager - VIC

Industry – Global Delivery Organization

Schneider Electric Australia

Schneider Electric is a global leader in energy management and automation, and we are seeking a Service Delivery Manager to lead the delivery of services within our operations.

The Service Delivery Manager (SDM) is responsible for overseeing service contracts and service project delivery within designated areas while actively contributing to customer retention, service growth, and commercial performance for customers across a range of sectors, including mining, oil and gas, transportation, and water and wastewater. The role ensures the safe, high‑quality, and profitable delivery of managed services, maintenance contracts, modernisation & migration projects, and small works, with strong commercial governance and customer engagement, and reports to the National Services Manager – Industry.

Essential Background

A solid technical foundation in industrial automation is preferred, including experience with Schneider Electric or Equivalent systems, platforms, and architectures such as PLCs, SCADA, telemetry, safety systems, and DCS.

Beyond technical expertise, the ideal person must bring strong commercial, business development, and sales capability, with confidence engaging customers commercially. They must understand customer value drivers, identify service growth opportunities, craft compelling service offers, and articulate value propositions that align with customer needs

Roles & Responsibilities

• Lead end‑to‑end delivery of service contracts and service projects, ensuring outcomes meet contractual, quality, schedule, cost, safety, and agreed commercial performance requirements.
• Manage service delivery activities including planning, scope, risk, change, cost control, and stakeholder communication in line with Schneider Electric standards, ensuring commercial discipline is maintained across all engagements.
• Deliver managed services and maintenance contracts across multiple customers, ensuring Service Level Agreements (SLAs) are met and exceeded, while identifying opportunities to enhance service value and customer outcomes.
• Build strong customer relationships, manage expectations, and engage customers at both operational and commercial levels as a professional representative of Schneider Electric.
• Contribute to the development of compelling service offerings and value propositions that align with customer needs and support long‑term service lifecycle engagement.
• Achieve service revenue, profit, and cost targets, actively contributing to service growth and provide leadership in services bids, tenders, pricing, proposals, and contract reviews.
• Maintain technical awareness of industrial automation and service technologies to support effective delivery, informed customer discussions, and identification of service enhancement opportunities, and support continuous improvement initiatives.
• Provide functional oversight, coaching, and support to service engineering resources to ensure effective utilisation, capability uplift, and readiness to support evolving customer and business needs.
  
  

Requirements

You are a structured, customer‑focused professional with strong commercial awareness and a strong, relevant background delivering services or projects in complex industrial environments, with the capability to balance operational delivery excellence with service growth objectives.

You will bring:

• Typically, 5+ years’ experience in the delivery of Industrial Automation systems within complex industrial environments.
• Around 2+ years’ experience managing small to medium service or project engagements.
• Working knowledge of Industrial Automation systems.
• Proficiency with project and business tools such as MS Excel, MS Project, SAP, JIRA, or similar systems.
• Excellent organisational, communication, and stakeholder management skills.
• Strong attention to detail and ability to manage multiple priorities independently.
• Ability to handle challenging customer situations professionally.
• Willingness to travel as required.
• A curious mindset, asking questions, challenging assumptions, and seeking to understand both customer environments and internal processes to drive better outcomes.
  
  

A tertiary qualification in Engineering or equivalent is preferred, along with eligibility for membership of Engineers Australia and/or the Project Management Institute.

All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.

Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method.  If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue

+13% organic growth

150 000+ employees in 100+ countries

#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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