Security Manager

Job Description

Job Responsibilities

• Plan, implement, and manage all security and safety operations within the hotel.
• Ensure the safety and security of guests, employees, visitors, and hotel assets at all times.
• Lead, supervise, train, and evaluate the security team to maintain professional standards.
• Prepare duty rosters and ensure adequate security coverage on a 24/7 basis.
• Develop, implement, and regularly update security policies, procedures, and risk assessments.
• Manage emergency response plans, evacuation procedures, and crisis management protocols.
• Act as the primary point of contact during emergencies and security incidents.
• Coordinate with police, fire department, civil defense, and other local authorities.
• Conduct regular safety inspections, drills, and vulnerability assessments.
• Oversee loss prevention programs to minimize theft, fraud, and property damage.
• Investigate all security incidents and prepare accurate and timely reports.
• Ensure compliance with local laws, fire life safety regulations, and Accor brand standards.
• Supervise the operation and maintenance of CCTV, access control, alarms, and fire systems.
• Liaise with engineering and IT departments to ensure all security systems are fully operational.
• Handle guest and employee security concerns with professionalism and confidentiality.
• Support management and HR in employee-related security matters and investigations.
• Maintain detailed records of incidents, audits, training, and daily security activities.
• Assist in preparing the security department budget and controlling operational costs.
• Manage external security vendors and service providers.
• Promote a strong culture of safety, security awareness, and service excellence throughout the hotel.