Restaurant Hostess

As a Restaurant Receptionist, you will be responsible for providing exceptional customer service to guests,

managing reservations, and assisting in various administrative tasks to ensure the smooth operation of the

restaurant.

DUTIES/VALUES

● To treat all your colleagues and guests as you will treat your family and friends.

● Greet all your colleagues when you arrive before starting duties.

● Share THE SPANIEL family spirit among the teams.

● Always ensure that operations are conducted according to THE SPANIEL standards and

health/hygiene/safety regulations.

● Make every guest feel like they are part of our family (even more so for our regulars, locals and

internationals).

● Lead by example and act as a role model.

● Share (THE SPANIEL experience for all and encourage the colleagues to do the same.

● Seize every opportunity to explain THE SPANIEL concept and signatures dishes/drinks to new guests.

● Seize every opportunity to develop yourself and allow others to do the same.

● Support and help your colleagues and subordinates, providing them training and mentoring they need.

● Stay honest, authentic and always seek to go to the extra mile.

● Embrace and respect all cultural differences.

JOB DUTIES AND RESPONSIBILITIES

Greeting and Seating:

• Warmly welcome guests upon arrival.

• Manage the reservation system and ensure accurate seating arrangements.

• Assist in maintaining an organized and efficient flow of guests to optimize seating capacity.

• Address and resolve inquiries or issues promptly and professionally.

Reservation Management:

• Take and record reservations over the phone, via email, or in-person.

• Confirm reservations and communicate special requests to the service staff.

Customer Service:

• Provide information to guests about the restaurant's offerings, menu items, and special promotions.

• Address customer inquiries and resolve issues or complaints in a courteous manner.

Communication:

• Effectively communicate with the kitchen and service staff to ensure timely and accurate service.

• Relay important information to guests, such as wait times and special announcements.

Administrative support:

• Assist with various administrative tasks, including photocopying, faxing, filing, and data entry and

proofreading and printing the menus.

• Manage and maintain a tidy and organized reception area.

• Assist in administrative tasks, including managing the reservation book, updating customer databases,

and handling paperwork.

• Coordinate with the restaurant management team to ensure smooth day-to-day operations.

Upselling:

• Promote special menu items, promotions, and events to guests.

• Upsell additional services, such as private dining options or special packages.

• Conduct cold calls to engage potential customers and promote the venue.

• Assist in the coordination and execution of events, ensuring seamless guest experiences.

Menu Knowledge:

• Have a thorough understanding of the restaurant's menu, including ingredients, preparation methods,

and recommendations, in order to provide detailed explanations and suggestions to guests.

Problem Resolution:

• Address and resolve any guest concerns or complaints promptly and professionally, ensuring a positive

overall dining experience.

• To respond quickly and positively to changes within your job role and showing flexibility.

Hygiene and Safety:

• Adhere to all food safety and hygiene regulations and maintain a clean and organized work area.

Upscale Dining Etiquette:

• Maintain a high level of professionalism, decorum, and knowledge of fine dining etiquette to enhance the

guest experience.