Resource Manager

Who We Are

Burson is the global communications leader built to create value for clients through reputation. With highly specialized teams, industry-leading technologies and breakthrough creative, we help brands and businesses redefine reputation as a competitive advantage so they can lead today and into the future. When you work at Burson, you are part of a global community of lifelong learners who thrive at the edge of innovation.

Burson is part of WPP (LSE/NYSE: WPP), the creative transformation company. For more information visit bursonglobal.com and follow us on LinkedIn and Instagram.

More About The Role

Burson’s MENA operations stand as one of the largest and most respected communications agencies in the region, delivering impactful strategies rooted in craft, curiosity, counsel, and camaraderie. Burson MENA is a trusted partner for clients navigating complex communications and public affairs landscapes, shaping reputations, and driving business outcomes across diverse sectors.

With offices in Dubai, Abu Dhabi and Saudi Arabia and also part of the region is Qatar, Jordan, Bahrain and Egypt, our team combines strategic expertise with AI-driven insights to craft compelling narratives that influence key decision-makers. Backed by a strong international and global network, we provide innovative, data-driven solutions that connect with audiences and create lasting impact. At Burson, our inclusive and high-performance culture fuels innovation, empowering individuals to excel and collaborate in a dynamic environment where growth thrives.

Burson is seeking a strategic and proactive Resource Manager to spearhead our end-to-end resource planning and allocation across multiple markets and practices. You will optimize the deployment of talent to meet client commitments and business priorities, proactively forecast needs, and resolve staffing challenges in close partnership with leadership. This pivotal role drives operational excellence by managing real-time utilization, owning resource planning systems, leveraging data for commercial insight, and providing critical support for new business growth and external vendor management.

What Youll Do

• End-to-End Resource Planning & Allocation: Manage resourcing across multiple markets and practices, ensuring optimal deployment of talent to meet client commitments, business priorities, and urgent project demands.
• Strategic Forecasting & Stakeholder Partnership: Partner closely with Practice Leads, Client Leads, and leadership to forecast needs, identify capacity constraints, and proactively solve staffing challenges.
• Real-Time Coordination & Utilization Management: Facilitate regular planning meetings across geographies and time zones, monitor utilization, and flag over- or under-allocation to maintain resource health.
• New Business & Growth Support: Provide resource assessments, capacity planning, and staffing input to support pitches, new client engagements, and large-scale opportunities.
• Systems Ownership & Visibility: Own and optimize resource planning tools, trackers, and processes to provide clear visibility into who is working on what, capacity availability, and emerging pressure points.
• Data, Reporting & Commercial Insight: Improve timesheet compliance and data hygiene; develop dashboards and reports that enable utilization tracking, commercial oversight, and leadership decision-making.
• Cross-Functional Collaboration & Operational Excellence: Act as a trusted partner to Client Services, Finance, and People teams, supporting profitability, talent planning, and continuous improvement initiatives.
• External Resource & Vendor Management: Manage freelancers and vendors as needed, coordinating scoping, contracting, booking, and compliance in line with project needs and budget parameters.
  
  

Experience That Contributes To Success

• Resource & Operations Expertise: Proven experience in resource management, operations, or project coordination within fast-paced, complex environments (agency, PR, professional services, or similar).
• Strategic Resource Planning: Strong ability to manage competing priorities, balance supply and demand, anticipate challenges, and think several steps ahead.
• Tools, Commercial & Change Acumen: Strong proficiency in Excel, resource planning and project management tools; solid commercial understanding (profitability, utilisation); and experience driving change and adoption of new processes.
• Influential Communicator: Excellent interpersonal and communication skills, with the ability to influence without authority, build trust quickly, and navigate diverse stakeholders diplomatically.
• Structured & Detail-Driven: Highly organised and detail-oriented, capable of creating structure, processes, and clarity in ambiguous or evolving situations.
• Proactive Problem Solver: Solutions-focused mindset, comfortable addressing challenges in real time and driving practical outcomes.
• People-Centric Approach: Genuinely supportive and empathetic, with a strong focus on enabling colleagues’ success and understanding the human side of resource management.
• Global & Cultural Agility: Experience working across multiple geographies or matrixed organisations, with cultural sensitivity across MENAT markets; fluent in English, with Arabic a strong advantage.
  
  

You Belong At Burson

Our vision is for Burson to be the leading ‘academy company’ for creative communications professionals and emerging leaders. We provide a dynamic environment where ambitious colleagues come to elevate their skills, expand their networks, and ultimately, produce the best solutions for today’s leading brands. Our commitment to your growth is reflected in our robust benefits and people programs, which include professional development opportunities, mentorship programs with industry leaders, a vibrant and inclusive company culture fostering collaboration and innovation and packages designed to reward and retain top talent. We invest in our people because we believe their success is our success.

At Burson, we’re an agency of learn-it-alls. We recognize that the things we do best, creativity and communications, require a level of nuanced understanding. That’s why it’s imperative for us to hire extraordinarily talented people of all backgrounds and identities. Without that we can’t do the essential work of inspiring bold ideas, fostering constructive dialogue, cultivating meaningful experiences, and driving innovation and creativity for our partners. Your unique point of view—your talent—is what makes you a #BursonPerson, and it’s how we deliver exceptional results for our clients, together.

We believe the best work happens when were together, fostering creativity, collaboration, and connection. Thats why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

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