Recruitment Delivery Manager

Role Summary

The Recruitment Delivery Manager oversees the performance and output of the recruiter team (assistants, executives, and managers). They ensure that client requirements are fulfilled efficiently, KPIs are met, and the team works in a structured, accountable manner.

Key Responsibilities

• Supervise a delivery team of 15–30 recruiters (executives + assistant managers).
• Allocate roles and vacancies fairly and track ownership of closures.
• Monitor daily/weekly KPIs (CVs submitted, interviews arranged, offers, closures).
• Resolve conflicts in credit-sharing and ensure transparent reporting.
• Drive recruiter productivity when there is low work inflow (idle time tasks).
• Provide daily/weekly reports to senior management.
• Train, mentor, and discipline underperforming recruiters.
• Liaise with Client Success and Sales teams for seamless delivery.

KPIs

• Number of closures per recruiter/team.
• Turnaround time per role.
• Recruiter productivity (CVs submitted per day/week).
• Team compliance with SOPs and CRM usage.
• Client satisfaction on delivery quality.

Qualifications

• 5+ years in recruitment delivery or team leadership.
• Proven track record managing recruiters in GCC.
• Strong knowledge of recruitment platforms (LinkedIn Recruiter, job boards).
• Leadership and conflict-resolution skills.

Reporting Line

Reports directly to the CEO / Head of Recruitment.