Quality Engineer

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

Key Responsibilities

• Register, monitor, and manage customer complaints and compliments in the designated systems.
• Support operations in monitoring and following up on Customer Loyalty Survey (CLS) and Customer Transaction Survey (CTS) results.
• Monitor, analyze, and report key quality performance indicators
• Prepare and distribute weekly, monthly, and ad hoc quality reports to relevant stakeholders.
• Follow up and drive closure of all non-conforming cases within agreed timelines.
• Investigate Cost of Poor Quality (CoPQ) cases and collaborate with operational teams to establish corrective and preventive actions.
• Escalate quality concerns and ensure timely resolution.
• Assist in root cause analysis and investigation of technical concerns, ensuring appropriate escalation to the factory when required.
• Support the planning, execution, and follow-up of Internal Quality and Environmental Audits.
• Support in Driving the process improvement initiatives aimed at reducing defects, improving efficiency, and enhancing customer satisfaction.
• Support in Conducting SQE inductions and other refresher training programs for employees and operatives.
• Support in Environmental Parameters reporting.
• Support in planning and scheduling of Monthly departmental meeting.
  
  

• Bachelor's Degree in Engineering or Science, preferably in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or related disciplines.
• 3-5 years of relevant experience in Quality Assurance, Quality Management Systems, Continuous Improvement, or Operational Excellence.
• Experience in the elevator and escalator industry is not mandatory but would be highly advantageous.
• Previous knowledge about using MS Office and other analytical tools is mandatory.
• Knowledge of Quality Management Systems (QMS) and Environmental Management Systems (EMS) would be an added advantage.
• Strong analytical and problem-solving capabilities.
• Excellent planning, organizational, and time management skills.
• Effective communication and presentation skills.
• High attention to detail and commitment to quality standards.
• Team player with strong interpersonal skills.
• Fluent in written and spoken English.