Personal Trainer

Mandarin Oriental Jumeira, Dubai is looking for a Personal Trainer to join our Fitness & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotels beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

As Personal Trainer, Fitness and Wellness, you will be responsible for the following duties:

• Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
• Keep work areas clean and neat at all times.
• Must follow all Standards and Procedures as taught by legendary trainers, Departmental trainers and Fitness & Wellness Manager.
• Conduct Fitness Assessments, Classes and Personal Training.
• To supervise and instruct the safe use of the equipment in the Fitness area.
• To ensure that a high standard of service is maintained throughout the Fitness Centre.
• Assist in the operations of all Fitness Centre, as required:
• Reception
• Fitness Centre (main gym)
• Fitness Centre (movement studio)
• Personal training session delivery
• MO in-house class delivery
• Unique events and Hotel marketing initiatives
• Cleaning, maintenance and Health & Safety reporting
• Report dysfunctional equipment to Fitness & Wellness Supervisor/Manager
• To maintain inventory of supplies for the operations of the Fitness Centre (Headsets, fruit/water, towels etc.)
• To attend daily line-ups, weekly and monthly departmental meetings.
• To maintain a high standard of appearance and personal hygiene as laid down by the Mandarin Oriental MODUB Grooming Guidelines
• Must attend all training courses as deemed necessary, and must adhere to training as set down by the Fitness & Wellness Manager
• Must have the ability to courteously interact and answer all Spa, Wellness and Hotel related questions with guests.
• Assist in all areas of the department, as and when necessary.
• To be adaptable and accountable for all actions.
• Will perform as a professional, with a friendly work ethic and conduct all duties and responsibilities as required by the position, or assigned by the Fitness & Wellness Supervisor/Manager.
• To assist in the smooth flow of the guest’s journey throughout the day.
• To receive training to ensure that all-relevant Health and Hygiene standards are implemented and monitored within the Fitness Centre.
• To attend to guests in both the waiting areas and Fitness Centre; ensuring that they are comfortable as well as offering refreshments.
• Will greet each guest with a smile and acknowledge guests, even in passing.
  
  

• To conduct Personal Training sessions based upon systematic, scientific counselling and conditioning principles to ensure safety and training efficiency in exercise prescription
• Ensure that training goals are realistic and attainable for guests to achieve their objectives
• To be fully aware of any contraindications that the guest may have before commencement of any exercise program
• Personal Trainer to maintain Category ‘A’ REPs UAE fitness registration, each year, by attaining a minimum of 10 CPD points in learning/workshop attendance
  
  

• To produce a monthly attendance reports of all complimentary and private programs
• To ensure all guests sign participation waiver before commencing any complimentary or private wellness programs
• To conduct in villa/suite private wellness program in up-most professional manner and to adhere and follow private wellness menu and in-house training guidelines
• To conduct complimentary wellness programs in up-most professional manner and to adhere and follow complimentary wellness menu and in-house guidelines
• To conduct children’s physical activities where necessary
  
  

• To follow Mandarin Oriental Jumeira, Dubai SOPs concerning fitness centre opening and closing
• To follow Mandarin Oriental Jumeira, Dubai SOPs in regard to fitness centre etiquette and handling of all health and fitness equipment
• To provide sound, scientifically correct feedback to guests should they be performing unsafe exercises – guest must be approached and assisted with correct exercise execution
  
  

• To liaise with health and fitness instructors to produce, prepare and execute complimentary and private wellness programs.
• To start and finish all appointments on time.
• To follow administration SOPs for all health and fitness activity bookings and private wellness bookings.
  
  

• Professional appearance and conduct on the floor must be maintained at all times.
• All Personal Trainers are to be approachable and friendly at all times.
• Provide professional advice, assistance and education to all guests in the Fitness Centre, by walking the floor and focusing on exercise execution, exercise safety and thoughtful Member/Guest interaction.
• To follow SOPs in regard to welcoming guests to the fitness centre – this will include liability signing; self-introduction; the handing out sweat towels; water bottles etc
• Empty bins/pick up rubbish when necessary.
• Promote and communicate Fitness & Wellness activities and Complimentary/Private Wellness programs to guests.
• Provide positive encouragement guests whilst they are working out, where deemed appropriate.
  
  

• To conduct Fitness evaluations as per MODUB guidelines and in-house training specifications.
• All guests to complete Fitness Evaluation waiver before commencing.
• To offer sound and professional advice within the realms of personal knowledge when completing Fitness Evaluation.
• Adhere to prescribed Fitness Evaluation and use professional judgment as to whether certain modules of the evaluation are best left out
• ParQ, HIGH ‘medical’ risk members must not be allowed to proceed with Fitness Evaluation without previous medical clearance.
  
  

• Report any equipment malfunctions or damage immediately in the logbook, HOTSOS and if urgent; directly to the Engineering department.
• Complete all cleaning and maintenance checks thoroughly and diligently according to daily SOPs.
• Put away all equipment left unattended by guests.
  
  

• Communicate with Fitness & Wellness Supervisor/Manager in the development of skills.
• Maintain flexibility in the times available for shifts.
• Have total commitment to and take full responsibility for all shifts set on the Rota.
• To obtain Fitness & Wellness Supervisor/Manager’s approval for any changes to set shifts.
• To assist Fitness & Wellness Supervisor/Manager in promoting all health and fitness activities and complimentary/private wellness programs to help overall health, fitness and wellness financial performance
• To assist in the development of marketing ideas for health, fitness and wellness programs and retreats
• Present ideas for new guest activities and promotions
  
  

• High School qualification, or equivalent is preferred.
• Degree or Higher National Diploma in the field Fitness/Sports/Personal Training is preferred.
• Experience as a Membership Manager (2 years) within a luxury 5* hotel, commercial, or boutique facility is preferred.
• Previous experience in Wellness operations, within a luxury facility, is advantageous.
• Strong knowledge on membership process and relevant market demographics.
• Ability to work long hours with a strong focus on operational excellence.
• Ability to understand the flow of service and handle multiple tasks effectively.
• Strong computer skills, including MS Word/MS Excel/MS Outlook is preferred.
• Strong interpersonal skills and ability to develop rapport with guests/members to deliver superior customer service.
• Ability to understand effective approaches of communication with different individuals from a variety of backgrounds.
• Able to communicate clearly with peers and management team.
• Pleasant and polite, must be able to effectively communicate with guests/members on the telephone.
• Fluent in both verbal and written communication skills, in English.
  
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages