Performance Manager

Date: Apr 9, 2026

Location:

Dubaï, AE, 114190

Brand: KEOLIS

Contract Type: Permanent contract

The Performance Manager is responsible for overseeing the centralized performance function at Keolis-MHI, ensuring the delivery of accurate, timely, and strategically aligned performance reporting across all departments. This role plays a critical part in supporting decision-making, contractual compliance, and continuous improvement. Operating within the newly established Business Strategy & Performance Department, the Performance Manager lead the consolidation and coordination of performance data and insights from Operations, Engineering & Maintenance, QHSE, HR and Support Functions.

Key Responsibilities

Strategic

• Lead the development and execution of integrated performance reporting frameworks that ensure consistency and alignment across Operations, Engineering, QHSE, and Support Function.
• Provide strategic oversight on all departmental KPIs, ensuring that metrics are not only contractually compliant but also aligned with the Keolis-MHI strategic objectives.
• Monitor key performance trends and emerging data risks to support strategic and effective decision-making.
• Contribute to long-term performance planning by identifying systemic issues on trends, risks, and improvement opportunities.
• Define non-contractual leading KPIs to support company performance.
• Support the Business Intelligence manager in defining and deploying the Business Intelligence roadmap and strategy.
  
  

• Monitor and track performance against KPIs tied to contractual penalties and incentives under the O&M Agreement.
• Ensure accuracy, transparency, and defensibility of all performance data submitted for attribution processes.
• Provide validated performance insights to support financial exposure assessments and risk mitigation.
• Collaborate with Finance to align performance metrics with cost-efficiency and profitability targets.
  
  

• Support the attribution process with the RTA, serving as the main point of contact for all performance-related submissions and discussions.
• Ensure timely preparation, validation, and submission of monthly performance reports in compliance with client and contractual expectations.
• Coordinate with departments to provide data-backed responses to RTA feedback and ensure accurate representation of performance results.
  
  

• Oversee operational performance reporting, including punctuality, availability, service delivery, and operational compliance KPIs.
• Manage asset performance metrics in collaboration with Engineering & Maintenance, including asset availability, reliability, maintenance backlog, and system failures.
• Consolidate and report performance data for Support Functions, ensuring alignment with strategic KPIs.
• Lead the creation and deployment of the KPIs improvement plans.
• Facilitate internal performance governance meetings and support the definition and follow-up of corrective action plans.
• Collaborate with the BI team to transform manual reporting into automated visual dashboards.
• Define performance-related data requirements and liaise with the Data team for timely and accurate extraction.
  
  

• Provide ongoing support and coaching to performance contributors in each department to ensure clarity in reporting standards and definitions.
• Foster and promote a culture of performance ownership and continuous improvement across operational and support teams.
• Lead and manage the performance team on a day-to-day basis, ensuring consistency and efficiency in performance data collection and reporting processes.
• Lead the professional development of performance analysts, enhancing skills in performance data validation, root-cause analysis, and performance storytelling.
• Support internal upskilling initiatives focused on performance management tools, methods, and standards.
  
  

• Direct responsibility for managing all contractual performance reporting obligations across the organization.
• Accountability for performance inputs used in the attribution process and KPI-based financial penalties or incentives.
• Regular interface with RTA on monthly performance matters, surveys, and attribution submissions.
• Collaboration with BI and data teams to enable efficient digital reporting and decision-making tools.
• Office environment. Occasional travel may be required.
  
  

• Engineering or bachelor’s degree
• Masters degree or formal training in performance management, or transportation management.
  
  

• Relevant experience, demonstrating increasing levels of responsibility, including in performance management

• Performance Management and Analysis:
• Proven experience delivering high-quality performance reports and coordinating KPI submissions.
• Strong understanding of operational KPIs and contractual performance obligations.
• Experience in data analysis and reporting tools such as Power BI.
• Cross-Functional Coordination:
• Demonstrated ability to work across departments to align reporting processes and methodologies.
• Client-Facing Experience:
• Exposure to regulatory reporting or working with public sector clients (e.g., RTA).
• Working collaboratively and cross-functionally with various business units:
• Strong ability to work collaboratively with Operations, Engineering, HR, Finance, and QHSE teams to align performance with corporate strategy.
• International experience
• Public transportation sector experience preferred.
  

• Fluent in English.
• Proficient in Microsoft Office Suite and performance reporting platforms.
• Familiarity with Power BI and/or data reporting systems is preferred.