Parts and Service Consultant

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition:
Leads research and provides expertise in the development and execution of marketing and sales support strategies across the Middle East, Central Asia and Asia Pacific regions. Partners with dealer-facing sales teams by providing market insights, technical product support and commercial recommendations to help drive business growth, improve dealer effectiveness and address product availability challenges. Collaborates with dealers and internal stakeholders to identify opportunities and support regional business objectives.

What You Will Do:

• Analyzing company profile and its operations to develop and align the marketing strategies with the organization's goals and objectives.
• Conducting market/competitive research to identify new opportunities and industry trends.
• Establishing metrics to monitor and review the effectiveness of existing marketing strategies; suggesting necessary interventions for improvement.
• Maintaining effective internal communications in the marketing department to discuss and align the marketing strategy to the changing organizational scenarios.

What You Will Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Top Candidates Will Also Have:

• Experience working with heavy equipment, construction, mining, energy or other industrial machinery sectors.
• Proven exposure to dealer networks, distributors or channel partner environments.
• Experience supporting sales teams and driving growth initiatives across multiple markets.
• Strong stakeholder management and relationship-building skills in complex, international environments.
• Fluent English communication skills; Russian language skills would be beneficial.
• Experience working in the Middle East, Central Asia and/or Asia Pacific region is advantageous.

Additional Information:

• This role requires up to 33% of business travel time.
• When not travelling, this role is based from the office.  

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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