Operations Coordinator

Key Responsibilities

Consumer Support & Issue Resolution

• Diagnose issues, provide clear solutions, and follow up to ensure full resolution.
• Process returns, replacements, claims, and product inquiries accurately and efficiently.
  
  

Product & Brand Guidance

• Provide knowledgeable assistance on product use, features, and troubleshooting guidance to partners across LAM ecosystem
• Capture consumer feedback and trends to share with internal teams (quality, marketing, product).
  
  

Case Management

• Management of all interactions in the CRM system with accuracy and timeliness (SSFC)
• Escalate complex cases to senior team members or cross-functional partners as needed.
  
  

Quality & Compliance

• Ensure all company policies, service procedures, and compliance guidelines.
• Maintain high service standards, including response times, customer satisfaction, and call quality.
  
  

Continuous Improvement

• Identify recurring issues and propose improvements to processes or FAQs.
• Participate in trainings, product learning sessions, and team workshops.
• Lead automation roadmap for LAM
  
  

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.

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