Key Account Specialist

Job Description

• Job Responsibilities & Tasks (Duties include but are not limited to)
• Assist in Assist in managing and nurturing relationships with key accounts to
  
  

ensure long-term partnership and satisfaction. Conduct regular check-ins and

ensure updated customer profiles.

• Support the Key Account Manager in achieving sales targets through effective
  
  

planning and execution of sales strategies. Identify cross-selling and upselling

opportunities within assigned accounts.

• Gather and analyze market trends and customer feedback to inform strategic
  
  

decisions. Share insights with the Global Key Account Manager and suggest

adjustments to strategies as needed.

• Coordinate with internal teams to ensure the delivery of products/services in
  
  

line with customer expectations. Address any operational challenges affecting

key accounts.

• Assist in preparing sales forecasts and reports, ensuring accurate and timely
  
  

information is available for decision-making.

• Work closely with the Global Key Account Manager to address and resolve
  
  

customer complaints and issues promptly, aiming for maximum customer

satisfaction.

• Maintain in-depth knowledge of company products and services to effectively
  
  

communicate features and benefits to key accounts.

• Monitor and report on competitor activity and market dynamics. Provide
  
  

insights to the Global Key Account Manager for strategic planning.

• Job Dynamics & Interfaces
  
  

3.1 Internal

• Sales Supervisor, Senior Sales Rep, Sales Rep, and Key Account Specialist&
  
  

Marketing, CSD, QC, Personnel, Accounts, HR

3.2 External

• Customers.
• Required Job Qualifications & Competencies
  
  

4.1 Education & Experience

• Bachelor’s degree in business administration, Sales, Marketing, or a related
  
  

field.

• Proven experience in sales, account management, or a related role, preferably
  
  

in the same industry.

• Strong understanding of sales principles and customer service practices.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work collaboratively with a team and independently when required.
• Proficient in CRM software and Microsoft Office Suite.
• Demonstrated ability to meet and exceed sales quotas.

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