IT Systems Engineer

Job Responsibilities

JOB DESCRIPTION

• Design, implementation, administration and support enterprise storage solutions.
• Lead, coordinate, and participate in key process improvements for all Windows environments throughout the organization.
• Support application development teams throughout project lifecycles.
• Troubleshoot and resolve hardware and software problems, including enterprise data servers.
• Ensure that Windows servers comply with established policies, standards, licensing agreements, and configuration guidelines.
• Define and perform system backups and recovery procedures to ensure stable performance for the storage environment through performance monitoring and tuning.
• Monitor system performance; provide statistics and reports.
• Recommend and execute modifications to the Windows Infrastructure, including Exchange, VMWare and IIS in order to improve efficiency, reliability, and performance.
• Establish and implement policies, procedures, and technologies to ensure Windows system security.
• Set and adhere to project deadlines and proactively manage communications with peers and management.
• Remain current on new products, services, protocols and standards to stay abreast of developments in the IT field.
• Develop and maintain Disaster Recovery procedures for the Windows infrastructure.
• Create and maintain documentation as it relates to the Windows infrastructure and applications supported.
• Review and deploy new Windows service packs, hot fixes, system updates, and vendor-supplied patches according to best practices.
• Maintain and support the Enterprise Backup environment.
• Additional duties as assigned.
  
  

Skills, Knowledge, Abilities

• Specific knowledge of multiple Windows Server platform(s) as well as the various versions of IIS, Exchange Server , and VMWare hosted on various architectures
• Experience installing, configuring, and maintaining complex Windows based systems
• Experienced in Active Directory design, migration, setup, and implementation
• Experience with Microsoft Office 365 and Exchange Online
• Experience with Microsoft Active Directory Federated Services
• Able to work independently as well as part of a team environment
• Able to retrieve information and conduct research related to project completion and job responsibilities.
• Able to think analytically.
• Capable of establishing priorities and balancing multiple projects simultaneously.
• Encompasses project management skills from project start to finish.
• Performs work under general supervision.
• Handles complex issues and problems.
• Excellent written and verbal communication skills.
• Organized and detail-oriented.
• Able to build collaborative relationships.
• Able to read, write and interpret various correspondence, memos and instructions.
• Understanding of basic mathematical concepts, such as adding, subtracting, multiplying and dividing.
• Proficient in basic to intermediate computer software programs, such as Microsoft Office.
• Must have current driver’s license and/or passport.
• Ability to work overtime as necessary.
  
  

Qualifications

• Bachelors in CIS or equivalent education and work experience
• 5-7 years of experience in supporting an enterprise systems environment.
• [Additional degrees, certifications, trainings, specific experience or required knowledge]
• Ability to travel 10% of the time
  
  

Supervisory Responsibility

• This position has no supervisory responsibilities
  
  

Physical Environment/Working Conditions: [define any physical characteristics an employee must have to perform the job duties with or without a reasonable accommodation, and environmental factors or working conditions inside or outside the office the employee will be exposed to.]

(List critical physical demands beyond normal office requirements, e.g. standing, walking, sitting, climbing, stooping, reaching, talking, hearing, lifting, use of hands, etc.)

(List critical vision requirements beyond normal office needs – close, distant, color, peripheral, depth, etc.)

(Describe any exposure to extreme or unusual environmental conditions- fumes/airborne particles, toxic chemicals, risk of electrical shock, loud noise, extreme cold or heat, etc.)

Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

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