Housekeeping Team Leader

Job Description

Exceptional Hospitality Starts with You

To Lead Standards. Develop People. Drive Excellence.

We are looking for an experienced and highly capable Housekeeping Team Leader who combines exceptional operational expertise with outstanding people leadership.

This role is critical to maintaining the highest cleanliness standards throughout the hotel while building a highly engaged, motivated and performance-driven housekeeping team. The successful candidate will be a hands-on leader with deep technical knowledge of housekeeping operations, cleaning chemicals, equipment, surface care and stain-removal techniques, while also possessing the leadership skills required to coach, develop and retain a large and diverse workforce.

Responsibilities

Here's what you'll do during a typical day:

• Ensure full implementation and continuous compliance with all hotel and brand housekeeping standards across guestrooms, public areas and back-of-house facilities.
• Lead daily housekeeping operations through active supervision, inspection, coaching and follow-up.
• Serve as the department's subject matter expert for cleaning methodologies, chemical applications, equipment usage and surface care.
• Identify, troubleshoot and resolve complex cleaning challenges, including specialist treatment of stains, surface damage and sanitation-related issues.
• Conduct detailed quality inspections and drive continuous improvement initiatives to maintain exceptional cleanliness scores and guest satisfaction.
• Develop, mentor and train housekeeping team members, creating a culture of accountability, learning and operational excellence.
• Build strong engagement within the department, fostering a positive working environment where team members feel respected, supported and motivated.
• Actively support employee retention through effective communication, recognition and people-focused leadership.
• Ensure efficient management of departmental administration, including scheduling, productivity monitoring, inventories, training records, compliance documentation and operational reporting.
• Optimize labor productivity, resource allocation and supply utilization while maintaining service excellence.
  
  

Qualifications

What It Takes to Make the Stay

Candidate Profile

• Proven leadership experience within housekeeping operations in internationally branded hotels or high-standard hospitality environments.
• Demonstrated success leading and developing large housekeeping teams in fast-paced operational environments.
• Advanced knowledge of cleaning chemicals, machinery, cleaning procedures, hygiene standards and surface maintenance requirements.
• Strong expertise in identifying and resolving difficult cleaning, hygiene and maintenance-related challenges.
• Track record of improving quality standards, operational consistency and team performance.
• Exceptional coaching, training and people development capabilities.
• Strong organizational skills with the ability to balance operational priorities and departmental administration.
• Highly visible, hands-on leadership style with a passion for developing people and creating high-performing teams.
• Excellent communication and interpersonal skills with the ability to build trust and credibility across all levels of the organization.
  
  

What Success Looks Like

The ideal candidate is more than an operational leader. They are:

• A recognized expert in housekeeping standards and best practices.
• A mentor who develops future supervisors and department leaders.
• A trusted leader who earns the respect of their team through fairness, consistency and expertise.
• A problem solver who thrives on finding effective solutions to operational challenges.
• A champion of employee engagement and team satisfaction.
• A quality-driven professional who takes pride in delivering exceptional guest and team experiences every day.
  
  

If you are passionate about operational excellence, people development and setting the highest housekeeping standards, we would love to hear from you.

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

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