Hotel Manager

Mandarin Oriental Jumeira, Dubai is looking for a Hotel Manager to join our team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.

Job Purpose

The Hotel Manager is responsible for leading the day-to-day operations of the hotel, ensuring exceptional guest experiences and operational excellence across all departments. Reporting to the General Manager, this role provides strategic and hands-on leadership to the hotel leadership team and colleagues, driving service excellence, financial performance, and continuous operational improvement. The Hotel Manager ensures compliance with company policies, brand standards, and all relevant regulatory requirements while fostering a culture of collaboration, accountability, and customer excellence.

The successful candidate will have proven experience in luxury hotel operations, exceptional leadership and communication skills, strong commercial acumen, and a passion for delivering memorable guest experiences.

As a Hotel Manager, you will be responsible for the following duties:

• Support the General Manager in leading the hotel's daily operations and act as Manager-in-Charge in their absence.
• Drive operational excellence by implementing business strategies and ensuring efficient coordination across all departments.
• Partner with Division Heads to manage budgets, monitor financial performance, and maximise revenue through effective cost control and commercial strategies.
• Champion exceptional guest experiences by monitoring service quality, responding to guest feedback, and implementing continuous improvements.
• Track and improve key performance indicators, quality assurance metrics, and guest satisfaction scores.
• Maintain a visible leadership presence throughout the hotel, fostering strong relationships with guests and colleagues.
• Collaborate with department leaders to strengthen operational processes, improve efficiency, and maintain brand standards.
• Lead the hotel's health, safety, risk management, and sustainability initiatives, ensuring compliance with company policies and regulatory requirements.
• Promote a positive, engaged workplace culture by supporting, coaching, and developing team members while maintaining open communication across all departments.
  
  

• Vocational Diploma in Hospitality / Hotel Management OR
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management.
• Minimum 10 years of experience working in a 5-star hotel environment.
• Minimum 5 years hotel operations experience.
• Minimum of 2 years’ experience as a Director of Operations or Hotel Manager.
• International experience with GCC and/or Dubai preferred .
• Able to communicate fluently in English verbally and written.
• Able to work with multicultural teams.
• Able to communicate effectively and build professional relationships with the Executive Committee, guests and hotel colleagues.
• Strong business acumen.
• Strategically minded.
• Strong problem solving & decision-making skills.
• Exceptional customer focus.
• Strong attention to detail.
  
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages