Help Desk Coordinator

Who are we?

We are the market leader in commercial real estate services and investments, offering our clients across Africa and the Middle East an integrated range of high-quality real estate services, including facilities management, advisory and transaction services, and project management.

We primarily support corporate clients who procure services on a contractual basis throughout the Middle East and Africa, and even globally, depending on their portfolio.

Why choose us?

Imagine more than just the future of work — with CBRE Excellerate, you can help shape it. Within our leading international group, you will discover a culture that encourages entrepreneurship, where your outstanding work is not only valued but also celebrated. Collaborate with talented people, benefit from exceptional resources, and thrive both professionally and personally throughout your career journey.

About The Position

CBRE Excellerate is looking for a proactive and customer-focused Helpdesk Coordinator to join our team. The successful candidate will support facilities management operations by handling helpdesk activities, managing CAFM systems, coordinating maintenance requests, and ensuring excellent customer service delivery.

Key Responsibilities

• Manage and update CAFM systems, including reactive and planned maintenance records.
• Respond to calls and emails in a timely and professional manner.
• Coordinate maintenance requests and ensure proper follow-up until closure.
• Prepare reports related to helpdesk activities and system performance.
• Support operational and administrative activities, including supplier coordination and documentation.
• Maintain effective communication with clients, suppliers, and internal teams.
  
  

• Bachelor’s degree or equivalent qualification.
• Minimum 5 years of experience, including customer service experience.
• At least 2 years of experience using CAFM systems.
• Strong communication, organisation, and problem-solving skills.
• Experience in facilities management or client-facing environments is preferred.
  
  

• Based at a client site office environment.
• Working days: Sunday to Thursday.
• Flexibility to work on public holidays when required.