Guest Experience Manager

ABOUT THE ROLE

Legends Global teams across the world are innate problem solvers and people who thrive on the excitement of developing events that create opportunity and connection. We are meticulous planners, innovative thinkers, relationship specialists and acutely experienced business leaders who love what they do.

At Legends Global, we love events, its what we do. Its a part of our DNA and what drives us.

This role involves:

• To strategically own, lead, and manage the end-to-end guest and visitor experience across all events, channels, and platforms, ensuring a consistently superior and brand-aligned customer journey.
• To lead cross-functional collaboration with all internal departments to establish and enforce service standards that guarantee a seamless and positive guest experience.
• To champion and drive the internal implementation, governance, and continual improvement of the Legends Global Experience Programme across the venue.
• To maintain strong operational presence, visibility, and escalation ownership during live events to ensure service excellence is consistently delivered.

This role is on a freelancer agreement, and it requires the candidate to have their own visa / sponsorship. A detailed job description can be found below.

Qualifications:

• Degree or professional certification in Business Management, Customer Experience, Communications, Hospitality Management, or related discipline.

Experience:

• Minimum 4–5 years’ experience in a guest experience, CX, or service management role, with 2+ years in a supervisory or management capacity.
• Previous experience in the UAE, preferably in the Events industry. 
• Excellent oral and written communication skills. 
• Fluent in Arabic and English.
• Strong proficiency in Data Management and Analytics to translate guest feedback into actionable business strategy.
• Experience in Data Management and Analytics reporting.

Personal Qualities:

• Friendly and amicable personality.
• Excellent listening and communication skills at all levels.
• Excellent internal and external stakeholder management skills.
• Excellent personal presentation and grooming.
• Willingness to work as a team member and accept direction.
• Can do attitude without compromise of safety.
• Ability to work under pressure and meet deadlines.