Front Office Supervisor

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

• Supervise and support the daily operations of the Front Desk, Concierge, and Bell Desk teams.
• Ensure all guests receive a warm welcome and prompt, professional service throughout their stay.
• Handle guest complaints, requests, and feedback efficiently and courteously.
• Coordinate room assignments, check-ins, check-outs, and room changes in collaboration with Housekeeping and Reservations.
• Monitor cash handling, billing, and auditing procedures in compliance with hotel policies.
• Train, coach, and motivate front office team members to achieve service and performance goals.
• Maintain accurate records, reports, and shift handovers.
• Assist with scheduling and ensure adequate staffing levels for smooth operations.
• Promote hotel services and facilities to enhance the guest experience and increase revenue.
• Ensure compliance with safety, security, and operational standards.
  
  

• Diploma or degree in Hospitality Management or related field.
• Previous experience as a Front Office Agent or Supervisor in a hotel environment.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficient in PMS systems (e.g., Opera) and Microsoft Office applications.
• Customer-focused with a professional and positive attitude.
• Ability to work flexible hours, including weekends and holidays.