Fitness and Wellness Manager

Mandarin Oriental Downtown, Dubai is looking for a Fitness & Wellness Manager to join our Spa & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the citys heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubais skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About The Job

Based at the Mandarin Oriental Downtown, Dubai within the Spa & Wellness Department in Dubai, the Fitness & Wellness Manager is responsible for, but not limited to, the overall membership programs, fitness & wellness colleagues, complimentary guest activities and private wellness programs. In addition, the Fitness & Wellness Manager is to maintain all operations aspects of all fitness & wellness facilities. Fitness & Wellness Manager reports to Director of Spa & Wellness.

As a Fitness & Wellness Manager, you will be responsible for the following duties:

• Ensure adherence to all corporate policies, SOPs, LQE/MOQA/Forbes standards, and HR strategic guidelines. Support, monitor, and document learning, development, and training initiatives while keeping matrices and job descriptions updated.
• Oversee daily Spa & Wellness operations, including pools, fitness centres, and the kids club. Manage fitness assessments, member programs, bookings, and wellness activities, acting as the primary contact for corporate groups.
• Conduct monthly team meetings, support colleague development and career progression, manage recruitment, scheduling, and training, and ensure adherence to disciplinary procedures and People & Culture policies.
• Assist in budget preparation, analyse financial reports, complete monthly inventories, and collaborate on incentive programs to support business growth and opportunities.
• Address guest complaints, coordinate health consultations, and deliver personalized wellness programs while maintaining safety, service quality, and overall guest satisfaction.
• Develop and promote fitness and wellness programs, support marketing initiatives, attend industry events, and maintain accurate SOPs, systems, and administrative documentation for operational efficiency.
  
  

• Higher education required, preferably with a focus on sport or fitness management.
• Minimum of 2 years’ experience in a similar role, with prior 5‑star hotel experience essential; Middle East experience is considered a strong advantage.
• Strong computer literacy and ability to work confidently with digital tools and systems.
• Excellent customer service skills, with the ability to understand and respond to guest needs independently, supported by clear verbal and written communication in English.
• Ability to conduct personal training sessions and design tailored membership programs.
• Detail‑oriented and well‑organised, with strong multitasking abilities.
  
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.