Facilities Supervisor

Job Purpose

The purpose of the role is to supervise and manage Soft and Hard FM Services at clients’ offices in Dubai and support operations as required.

Key Responsibilities

Operations

• Responsible for FM standards and delivery of the IFM services contract through KPIs and SLAs.
• Coordinate client performance reviews against agreed outputs on a monthly basis.
• Provide professional advice to the client on FM matters associated with the site.
• Accountable for the financial performance of site service delivery.
• Ensure adherence to business controls and CBRE processes and procedures.
• Initiate value-added initiatives at the site.
• Ensure that essential site soft and hard services PPM and remedial works are completed.
• Ensure that critical systems (UPS, FM200, Fire Alarm, Emergency Lighting, M&E, HVAC) and non-critical systems and equipment are properly maintained.
• Manage suppliers and service providers supporting site operations.
• Assist in raising and managing purchase orders, work orders, e-logbooks, harbour calls, and related processes.
• Support the management of operational matters on site (including projects and lease agreements), liaising with building management, and working independently without client supervision.
  
  

• Responsible for all financial costs and controls at the site.
• Ensure the timely delivery of all monthly financial reports.
• Demonstrate commercial awareness with a sound knowledge of cost control and daily financial planning.
  
  

• Demonstrate an understanding and knowledge of local health and safety legislation and environmental protection requirements.
• Ensure that all Health & Safety and Environmental requirements are implemented at sites within remit.
• Manage all site emergency procedures, where required, in coordination with the client.
• Manage all accident reporting at the site, ensuring incidents are logged in CBRE systems (Harbour).
• IOSH or NEBOSH qualified, or equivalent.
  
  

• Manage and develop the site team to ensure the delivery of best-in-class service to the client.
• Demonstrate strong supervisory and influencing skills.
• Manage the team to achieve their objectives.
• Possess strong written and verbal communication skills.
• Be able to communicate confidently with staff, customers, and suppliers at all levels.
• Be a strong team player with a passionate focus on customer service.
  
  

• Maintain regular contact with the client and building occupants by developing long-term, mutually beneficial business relationships.
• Be at the forefront of customer engagement across the site(s).
• Demonstrate strong customer service skills and leverage experience to ensure customer expectations are consistently met.
• Key Performance Indicators: Local Service Agreements.
• Internal Relationships: Regional Support Team.
• External Relationships: External suppliers.
  
  

• A minimum of 5 years’ experience in Customer Service, Hospitality, Facilities Management, or a supervisory role within a related service environment.
• Strong written and verbal communication skills.
• Experience in contract management and performance measurement.
• PC literate, including proficiency in Microsoft systems, with experience in PPM and FM software systems such as CAFM.
• Strong commercial understanding, including P&L and budget responsibility.
• Experience managing up to five staff members.