E-commerce Manager

Job Description

E-Commerce Manager

You will lead our e-commerce operations and strategy and be a crucial team member in driving organizational growth. For this, you will manage our online store, optimize sales funnels, and work closely with various departments to ensure an exceptional online shopping experience. This role requires a combination of strategic thinking and hands-on execution.

Objectives of the role

• Developing and executing e-commerce strategies to drive online sales and enhance the customer experience.
• Managing the day-to-day operations of the e-commerce platforms, including product listings, pricing, promotions, and inventory management.
• Collaborating with cross-functional teams, including marketing, product, logistics, and IT, to ensure smooth e-commerce processes.
• Monitoring and analysing key performance indicators (KPIs) such as traffic, conversion rates, sales, and customer satisfaction.
• Optimising the website for user experience, including navigation, search functionality, and mobile responsiveness.
• Managing relationships with third-party vendors, including payment gateways, logistics partners, and e-commerce platforms.
• Analysing sales performance and customer behaviour to identify opportunities for improvement.