Customer Success Specialist

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Customer Success Specialist

Hybrid: Dubai

Role Summery

We’re looking for a highly motivated Customer Success Specialist. You will be tasked with enabling SMBs and professional businesses in the region to pay and get paid globally with Payoneer’ s fast, flexible, secure, and low-cost solutions. Your responsibilities will include working with our larger customers to co-build their growth strategy, increasing market penetration and Payoneer’s product and services portfolio adoption. You will also be responsible for implementing innovative initiatives for the long-tail growth within the leading online verticals in the world. You will be working in a very dynamic, challenging and multidisciplinary environment, very close to Product, Marketing and Operations teams to successfully build and implement our Growth strategy in the region.

The ideal candidate will be comfortable in a fast-paced, multi-tasked, high energy and entrepreneur environment. Candidates should possess Account Management experience, as well as outstanding analytical and communicational skills. Project management skills will be a must.

What You’ll Do

This role operates a 1-to-many, outbound-led model, managing a large customer portfolio through a combination of automation, lifecycle triggers, and targeted commercial engagement.

• Manage and grow large pool of existing client relationships (around 300 customers), building long-term partnerships with top and mid-tail customers to identify emerging business needs and opportunities.
• Proactively strengthen and expand relationships to maximize retention, cross-sell, and upsell across the portfolio, increasing customer value and revenue through tailored engagement strategies.
• Confidently perform outbound outreach, including cold calls, identify opportunities, activate customers, and drive commercial outcomes
• Design and execute multi-channel strategies to reach large customer segments at the right moment in their lifecycle, creating and qualifying opportunities effectively.
• Own and manage the growth pipeline, from proactive outreach and opportunity creation through deal execution.
• Build and execute growth plans cross-functionally, improving the end-to-end customer experience (support, payments, compliance, approvals).
• Maintain accurate and complete customer information in CRM, ensuring visibility of activity, pipeline, and outcomes.
• Lead educational initiatives, including webinars and workshops, to drive ongoing engagement within the portfolio.
• Represent the company externally, driving events, below-the-line activities, industry forums, and ecosystem partnerships to increase awareness and reach.
  
  

• Fluent in English + Arabic. Nice to have: advanced level of French
• 3+ years of account management, sales, business development or other relevant experience
• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts
• Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills.