Customer Service Specialist

Deliver the results that drive change.

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home.

Your Role

• Daily processing & execution of customer orders while ensuring a close follow-up with Transport planning team in order to ensure a best-in-class service to our customers.
• The jobholder will play a key role of coordination between Customers, 3PLteam, Sales Team & Transport Planning team – taking the ownership of the orders execution
  
  

• Responsible for the order management of all retail & e-commerce accounts in UAE region
• Direct order / bulk order shipment processing for Project or consignment orders
• Review and verify orders information’s and shipping details to ensure 100% accuracy. Identify and assess customer’s needs to achieve satisfaction
• Following up with warehouse for stock readiness & delivery planning
• Alignment with the logistics team for dispatches and confirming the proof of delivery
• Alignment with Finance to identify any credit risks
• Marketing promo delivery and Customer / Retailer return order processing
• Continuously ensuring the highest service level and OTIF
• Coordinate with internal teams in case of any delivery deadlines, shortages, disputes etc
• Participate in the implementation of projects for Service Level and OTIF target achievement
• Build sustainable relationships and trust with customers through open and interactive communication
• Follow communication procedures, guidelines and policies
• Maintains a positive, empathetic, and professional attitude toward customers always
• Provides feedback on the efficiency of the customer service process
• Go the extra mile to engage customers and ensure their satisfaction
  
  

• Minimum 1-2 years Supply Chain Execution or Order Management Experience in B2B & B2C business
• Bachelor’s degree required
• Knowledge of SAP ECC
• Efficient in Retail / Ecommerce order planning, Direct/Bulk Shipment planning,
• Adept in stock readiness & delivery planning,
• Awareness of the Financial credit requirements
• Advanced computer software skills (Excel, PowerPoint, Pivot tables)
• Having agile and growth mindset
  
  

• You will be based in Dubai Office and reporting to Head of Sales Operations & Logistics MENCA & UAE.
  
  

• Discounts on Electrolux products and services.
• Medical & Hospitalization coverage.