Customer Service Assistant

About Us

For years, One New Creation has been a trusted name in the moving industry across the United States. What began as a small operation built on hard work and integrity has grown into a dependable, full-service moving company known for consistency, professionalism, and care.

Position Overview

The Customer Service Assistant supports daily customer interactions by handling inquiries, assisting with requests, and ensuring a positive and efficient customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, or in person
• Provide accurate information about products, services, or promotions
• Assist with orders, returns, and service-related requests
• Resolve customer concerns or escalate issues when necessary
• Maintain detailed records of customer interactions
• Support customer satisfaction and retention initiatives
  
  

• Strong verbal and written communication skills
• Customer-focused mindset and problem-solving abilities
• Ability to remain professional and calm under pressure
• Basic computer and data entry skills
• Strong organizational and multitasking abilities
• Team-oriented and reliable
• Previous customer service experience is a plus but not required