Concierge Supervisor

Department: Rooms Division, Front Office & Guest Services

Location: United Arab Emirates - Dubai

Description

The incumbent in this position is responsible for handling guest requests in a friendly and caring manner and to handle message, mail and parcel addressed to our guests and staff according to the hotel procedures and our service standards in order to ensure guest satisfaction.

Key Responsibilities

• Answer guest questions and handle guest requests in a polite and efficient manner such as giving information, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flight, etc. If needed, refer requests to relevant staff to ensure customer satisfaction.
• Keep updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guests’ interest in order to be able to answer guest requests and questions.
• Keep records, deliver and distribute all incoming and outgoing mails, faxes, messages and parcel addressed to current or future guests and hotel staff according to hotel procedures.
• Upon requests, store guest luggage into the luggage storage room. Handle all luggage with care.
• Sell stamps for postcards and letters.
• Maintain cleanliness and tidiness of desk area and replenish counters with brochures, magazines, city maps for guest availability.
• Follow department policies, procedures and service standards
• Follow all safety policies
• Lead and supervise the Concierge team to ensure they offer the best service, knowledge and assistance to guests
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
  
  

Skills, Knowledge and Expertise

High School Graduate or equivalent
3-5 years experience in a Front Office Department or similar position
Ability to work and communicate in a multinational environment
Include the skills the candidate must have to fill this
position:
Building Organizational Commitment
Teamwork Building
Problem Solving & Decision Making
Excellent written and verbal communication skills
Listening Skills
Highly responsible & reliable
Must possess a professional presentation

About Kempinski

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the worlds most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

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