Client Services Director

CLIENT SERVICES DIRECTOR

About Us

Founded in 2003, we’ve built a legacy of unforgettable experiences across the Middle East. From cultural festivals to flagship public events, our work blends logistical excellence with creative ambition to shape moments that matter.

We are LINKVIVA — creators of experiences that live beyond the day.

Our Energy (Values) – The 5Ps

👫 People – We rise by lifting others.

🌈 Positivity – We see the light, even in chaos.

🎯 Perfection – Not flawless. But fearless in chasing better.

🧭 Pioneering – We break molds, not rules.

❤️ Passion – We lead with fire in the belly.

Why You Should Join Us

🤝 Lead Client Partnerships: Be the senior face of LINKVIVA, owning key relationships and shaping long-term success.

🎯 Drive Winning Strategy: Take ownership of RFPs, pitches, and strategic direction to convert opportunities into accounts.

📈 Make a Real Impact: Play a pivotal role in growing and retaining business while leading a high-performing client services team.

About the Role

As a Client Services Director, you will lead the client services function, managing a team of Account Directors while owning the strategic direction of client partnerships.

You will be responsible for winning and converting new business opportunities, ensuring they transition into strong, long-term accounts. Acting as the bridge between Business Development and Project Delivery, you will take ownership of the RFP and pitch process, before handing over to Project Management for execution.

This role is less about pure business development and more about strategic conversion, relationship building, and account growth — ensuring every opportunity is maximised and nurtured into ongoing partnerships.

What You’ll Do

• Lead Client Relationships – Act as the senior point of contact, building strong, trusted partnerships.

• Manage & Mentor Account Directors – Oversee performance, provide guidance, and ensure excellence across accounts.

• Own the RFP Process – Lead from brief to pitch submission, ensuring high-quality, winning proposals.

• Define Winning Strategies – Shape the right approach, messaging, and positioning for each opportunity.

• Convert Opportunities into Accounts – Work closely with Business Development to turn new leads into long-term clients.

• Drive Account Growth & Retention – Identify opportunities to expand existing accounts and maximise value.

• Ensure Smooth Handover – Transition successfully won projects to Project Management teams.

• Represent LINKVIVA – Be the face of the business, confident and credible in all client interactions.

• Communicate with Impact – Deliver strong presentations and maintain clear, professional communication.

• Navigate Client Relationships Diplomatically – Handle challenges with tact, ensuring positive outcomes without damaging relationships.

• Bring Energy & Drive – Show persistence, hunger, and a proactive mindset to continuously grow the business.

About You

You should be:

✔ A Senior Client Services Leader – With proven experience managing teams and leading accounts.

✔ Commercially Minded – Focused on winning, converting, and growing business opportunities.

✔ A Strategic Thinker – Able to develop winning pitch strategies and client approaches.

✔ An Exceptional Communicator – Confident in presentations and senior stakeholder management.

✔ A Strong Leader – Able to mentor and develop Account Directors.

✔ Diplomatic & Relationship-Focused – Skilled at managing clients with professionalism and tact.

✔ Driven & Persistent – Bringing energy, ownership, and hunger to grow the business.

✔ A Credible Representative – Comfortable being the face of the agency.

What You Need to Apply

✅ Strong experience and understanding of mega events and festivals

✅ Experience working with governmental clients preferably within the tourism sector

✅ Proven track record in RFPs, pitching, and winning business

✅ Experience managing senior client relationships and teams

✅ Strong commercial and strategic mindset

✅ Arabic speaking is a plus

✅ Fluent written & spoken English