Client Relations Manager

Job Description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

Position Overview:
The Client Relations Manager will be a strategic and hands-on leader, overseeing the day-to-day execution of client relations strategies with a focus on clients, people, and brand desirability. This individual will foster an open and approachable environment, collaborating transparently with both central and local teams to ensure a united and supportive approach. This role champions the core belief that "People Make the Difference" and embodies the values of "Be Creative & Innovative," "Deliver Excellence," and "Cultivate an Entrepreneurial Spirit."

Key Responsibilities:

• Client Acquisition & Retention: Develop relationships with market top clients to drive new and high-potential client acquisition. Host and entertain clients regularly to maintain and continue to build existing relationships with top clients.
• Strategy & Personalization: Develop and manage market-specific strategies for driving and reinventing in-store moments, rooted in exceptional client experience with an emphasis on personalization.
• Innovation & ROI: Develop new, unexpected, and disruptive opportunities to drive retail priorities while supporting all product launches to maximize future ROI.
• Team Development & Collaboration: Partner with retail leaders to develop the selling capabilities of the High Jewelry Sales Specialists across the market in support of the overall Client Relations strategy. Lead and coach a developing team to success.
• Partnerships & Experiences: Establish and maintain strategic partnerships inside and outside the organization to create experiences that surprise and delight the client. Implement new concepts and event ideas for small, intimate groups and bespoke events focusing on the brand.
• Philanthropy & Hospitality: Define and manage the strategy and execution of charitable giving, client gifting, and in-store day-to-day hospitality.
• Operations & Reporting: Oversee the local budget and calendar of actions/events. Report on competitive insights and location-specific activations.
  
  

• 10+ years of event management experience.
• Must be creative with a high taste level.
• Strong written, verbal, and presentation skills.
• Previous experience in a client relations/client-facing role.
• Luxury industry experience preferred.