Client Onboarding Manager

Job Description

About Us

Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.

Our EVP

At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.

About The Role

The Client Onboarding Manager is responsible for ensuring the successful onboarding of new business clients onto Network International’s Issuing and Acquiring Processing platforms. The role acts as the key liaison between clients, sales teams, product specialists, and internal delivery units to ensure a smooth transition from contract signature to operational go-live. This position also provides presales consultancy and business support for new client engagements and product launches.

The role supports the VP – Sales and Regional Managing Directors (RMDs) for the UAE and GCC Processing Business by driving operational efficiency and enhancing the overall client experience.

This position plays a pivotal role in bridging sales and delivery by:

• Participating in sales meetings to assist in business case development, cost assessment, and project planning — ensuring a seamless transition from sales closure to onboarding.
• Supporting Issuing and Acquiring sales teams with functional and technical consultancy during presales to enable faster deal closures.
• Taking full ownership of post-sales onboarding activities, allowing sales teams to focus on revenue generation.
• Actively contributing to SOW success and minimizing revenue leakage through improved governance and billing discipline.
• Providing timely updates and escalation to senior management to preempt project delivery delays.
  
  

• Support Business Development Managers (BDMs) in preparing for sales meetings by coordinating with product and core system specialists to ensure effective sales execution.
• Ensure that all prospects receive clear, accurate, and timely information on Network International’s deliverables and capabilities.
• Provide rapid and informed responses to client queries and issues arising during the sales cycle.
• Offer presales consultancy to prospects and clients on Issuer and Acquirer Processing products and services.
• Identify cross-selling opportunities and prevent revenue leakage through effective management of Statements of Work (SOWs) and improvement of the high-level estimation process.
  
  

• Take ownership of the client onboarding process post-sales closure.
• Conduct a structured handover from the sales team to ensure that contract terms, conditions, and SOWs accurately reflect the client’s requirements.
• Act as the client champion and primary liaison point between the client and Network’s technical and operational teams.
• Engage directly with clients to understand requirements, provide consultancy in formalizing business and technical needs, and ensure smooth product implementation.
• Partner with internal stakeholders (CIO, Projects Delivery Team, IT, Operations, and Product teams) to deliver contracted services within agreed budgets, SLAs, and client expectations.
• Oversee the transition and handover to BAU teams and Relationship Managers with full documentation and signoffs.
  
  

• Provide regular updates to senior management on the progress of new client onboarding and project execution.
• Ensure all contracted services are properly documented with clearly defined SLAs and deliverables.
• Manage and resolve escalations related to the onboarding process in a timely and professional manner.
  
  

• Build and maintain strong relationships with new clients as their primary point of contact during the onboarding phase.
• Conduct periodic client visits to understand business pain points, gather feedback, and identify potential areas for growth.
• Contribute to the achievement of business targets, including an additional AED 10 million in new revenue for 2026, through efficient onboarding and enhanced client satisfaction.
  
  

• Strong domain expertise in Network International’s Issuing and Acquiring products, operations, project management processes, and platforms / systems, combined with a deep understanding of industry practices in the cards and payments sector.
• Minimum of 10 years of professional experience within the cards, payments domain, with proven exposure to both Issuer and Acquirer processing environments.
• Demonstrated project management experience, including planning, coordination, and execution of multi-stakeholder initiatives.
• Excellent communication and interpersonal skills, with the ability to engage effectively with clients and internal teams across business and technical functions.
• Proficiency in Microsoft Office and familiarity with Project Management tools and frameworks.
• Working knowledge of Microsoft Visio, PowerPoint, and MS Project is highly desirable.
• Stakeholder management abilities, with a track record of driving outcomes without direct authority.
• Collaborative mindset with the ability to work effectively in cross-functional team and deliver results under tight timelines.