Butler

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

Key Responsibilities:

• Maintain smooth daily operations by managing administrative tasks and ensuring key information is communicated to relevant teams.
• Represent the Sofitel brand in the resort lobby or other resort areas, providing a warm, consistent, and genuine welcome to all guests and visitors.
• Act as a storyteller, sharing unique elements of the Sofitel experience and offering cultural and historical insights about the destination.
• Take ownership of guest interactions, ensuring requests and follow-up actions are completed in a timely and professional manner.
• Manage guest communication pre-arrival, during the stay, and post-departure to ensure a seamless experience.
• Welcome Suite and Villa guests, coordinating smooth check-ins, luggage delivery, and personalised service.
• Coordinate with Housekeeping and Engineering to ensure suites and villas are prepared to guest preferences and ready before arrival.
• Support guests by coordinating itineraries, travel details, and assisting with family or child-specific requests.
• Deliver all in-suite food and beverage services, ensuring smooth setup, attentive presentation, and a personalised experience for every guest.
• Assist guests with luggage packing and unpacking, shoe care, and the collection and return of laundry or dry cleaning.
• Oversee the butler pantry, ensuring amenities and supplies are fully stocked and available at all times.
• Keep up-to-date knowledge of promotions, local experiences, VIP arrivals and resort events to confidently respond to guest enquiries.
• Have full understanding of the ALL loyalty programme benefits to assist members in making the most of their membership.
  
  

• Friendly, approachable, and engaging, with a strong ability to connect with people from diverse backgrounds.
• Knowledgeable and passionate about hospitality, with a keen interest in travel, culture, and the local area.
• Excellent communication skills, both verbal and written, with fluency in English (additional languages are a plus).
• Works effectively as part of a team and collaborates closely with all departments to deliver a seamless guest experience.
• Previous experience in luxury hospitality, with strong interpersonal skills and a proactive approach to guest service.
• Experience in Front Office, Housekeeping, or Food & Beverage is desirable
• Ability to handle guest concerns with discretion, professionalism, and ownership.
• Detail-oriented, organised, and able to handle multiple tasks while maintaining a high level of professionalism.
• Adaptable and flexible, capable of working nights, weekends, and public holidays as needed.
• Well-groomed and professional appearance.