Bell Attendant

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Bell Attendant – Front Services to join the resort’s Front Services (Bell & Door) team.

Responsibilities

The primary duties and responsibilities of this role are:

• Create a polished first impression by greeting guests warmly upon arrival, using names when known, acknowledging special preferences, and offering calm, confident assistance from the first point of contact.
• Demonstrate luxury-level anticipation by observing guest cues, offering assistance before being asked, adapting the pace of service to the guest, and recognizing opportunities to personalize the experience.
• Handle, tag, load, unload, transport, store, and retrieve guest luggage safely, accurately, and efficiently during arrivals, departures, room moves, group movements, and VIP handling.
• Maintain full luggage accountability by confirming room numbers, ownership details, tag accuracy, storage location, delivery status, and handover communication.
• Escort guests with warmth and confidence, maintaining professional posture, engaging conversation, and appropriate pace while guiding them through the resort or to their guestroom.
• Introduce key room features, resort amenities, service highlights, and practical details in a natural and informative manner without overwhelming the guest.
• Deliver luggage to guestrooms promptly while protecting guest privacy, observing security protocols, placing items neatly, and confirming if any further assistance is required before departing.
• Support departures by collecting luggage on time, verifying guest instructions, coordinating transportation timing, offering a gracious farewell, and ensuring a smooth final impression.
• Assist with guest requests, deliveries, errands, lost-and-found handovers, amenity support, and service recovery needs with ownership, urgency, and follow-through.
• Recognize service recovery moments, respond with empathy and professionalism, escalate concerns appropriately, and help restore guest confidence through timely action.
• Coordinate continuously with Front Desk, Door, Valet, Concierge, Housekeeping, and Security to ensure accurate timing, guest movement, luggage delivery, and operational flow.
• Maintain the bell desk, luggage room, lobby, arrival areas, and equipment in an organized, clean, safe, and guest-ready condition at all times.
• Support VIP, group, high-volume, and special-event movements with discretion, urgency, composure, and attention to individual guest preferences.
• Use luggage carts, trolleys, radios, luggage tags, storage areas, and any assigned tracking tools correctly and responsibly.
• Uphold safety protocols, protect guest belongings from damage or loss, and immediately report irregularities, hazards, unattended items, or guest concerns.
• Consistently deliver Forbes Five-Star qualitative standards through warm eye contact, polished language, anticipation, personalization, discretion, emotional intelligence, and graceful service recovery.
  
  

Forbes Five-Star Service Standards

• Acknowledge guests promptly with warm eye contact, a confident smile, and polished language that feels natural, respectful, and sincere.
• Use the guest’s name whenever known and personalize the interaction by recognizing preferences, occasions, luggage needs, mobility requirements, or travel context.
• Anticipate needs before they are requested, including offering luggage assistance, directions, seating, transportation coordination, umbrellas, water, or additional support during wait times.
• Escort guests with presence and professionalism by matching their pace, maintaining appropriate conversation, introducing relevant resort highlights, and avoiding rushed or scripted delivery.
• Deliver room orientation with clarity and restraint, highlighting key features, safety details, luggage placement, and service access without overwhelming the guest.
• Protect guest privacy and confidentiality at all times by handling names, room numbers, personal belongings, conversations, and luggage information with discretion.
• Close each interaction gracefully by confirming completion, asking if further assistance is needed, offering a warm farewell, and creating confidence that the guest has been fully cared for.
• Own service recovery moments by listening carefully, responding with empathy, taking immediate action where possible, and escalating concerns without transferring responsibility to the guest.
  
  

About You

The ideal candidate for this position will have the following experience and qualifications:

• Previous experience in bell services, baggage handling, guest services, luxury hospitality, or a high-volume arrival/departure environment preferred.
• Strong guest-facing presence with excellent communication skills, polished language, professional grooming, and a genuinely warm service approach.
• Ability to anticipate guest needs, personalize interactions, read guest cues, and adjust service style to match the guest’s pace, preference, and occasion.
• Ability to lift, carry, push, pull, load, unload, and maneuver luggage, trolleys, and guest belongings safely for extended periods.
• High attention to detail with the ability to tag, track, store, retrieve, and deliver luggage accurately without compromising guest belongings or privacy.
• Ability to remain calm, organized, and courteous during peak arrival and departure periods, group movements, VIP activity, and urgent guest requests.
• Confidence in delivering room orientation, resort information, farewell moments, and service recovery assistance with warmth, clarity, and discretion.
• Fluency in English required; additional languages and cultural awareness are an advantage in a luxury resort environment.
• Knowledge of resort facilities, local attractions, transportation options, and guest service recovery standards is preferred.
• Flexible schedule required, including weekends, holidays, evenings, overnight support, and business-demand changes.
• Physical role involving continuous standing, walking, bending, lifting, pushing, and outdoor work in varying weather conditions.
• Must demonstrate discretion, integrity, and accountability when handling guest belongings, personal items, luggage storage areas, and sensitive guest information.
• Prior knowledge or training in Forbes Travel Guide standards, luxury arrival rituals, baggage-control procedures, and hotel safety practices is an advantage.
  
  

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.

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