Barista

Company Description

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences

Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

Raffles the Palm

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

To provide prompt, courteous, and professional food and beverage service to the hotel’s guests while ensuring high-quality coffee preparation and excellent customer experience.

Key Roles & Responsibilities

• Welcome customers warmly, inform them about daily specials or new items, answer questions, and accurately take orders and process payments.
• Promote coffee consumption by educating customers about coffee varieties, brewing methods, and equipment; prepare and serve a wide range of coffee beverages and pastries.
• Sell coffee products and brewing equipment by explaining differences in coffee beans and preparation methods, and demonstrating the use of brewing machines.
• Prepare and serve coffee beverages according to standard recipes and preparation techniques, including espresso, café latte, cappuccino, and other specialty drinks.
• Generate revenue by attracting new customers and suggesting additional or complementary products and services.
• Maintain inventory by replenishing coffee beans, stocking equipment, and ensuring adequate supplies of pastries, cookies, and other items.
• Ensure equipment is properly maintained by following operating instructions, performing basic troubleshooting, carrying out preventive maintenance, and reporting any breakdowns for repair.
• Maintain a safe, clean, and hygienic work environment in compliance with company standards and sanitation regulations.
• Continuously improve service quality by evaluating work processes, implementing improvements, and maintaining the cleanliness and visual appeal of the coffee bar and store.
• Continuously learn about coffee brewing methods, beverage blends, food preparation, and presentation techniques to enhance product quality.
• Maintain cleanliness of the dining area, including sanitizing tables and chairs and keeping floors free of debris.
• Strictly adhere to all food safety regulations and quality control standards.
  
  

• Basic reading, writing, and oral proficiency in English.
• Well-presented and professionally groomed at all times.
• Ability to handle cash accurately and efficiently.Strong communication and customer service skills with effective problem-solving abilities.
• Basic knowledge of food and beverage products.
• Team player with strong interpersonal skills and attention to detail.Secondary school education.
• Minimum of 2 years’ experience in a fast-paced, coffee-focused environment (e.g, coffee shop, lobby lounge).
• Previous experience in customer service and/or cashiering is required.