Barista

A Barista is a key player in delivering an outstanding coffee shop experience. This role involves crafting specialty coffee and tea beverages, managing the cash register, and maintaining a clean and inviting environment. A barista must be adept at balancing customer service skills with the art of making a perfect coffee. In addition to preparing drinks, baristas play a vital role in customer engagement, ensuring a friendly and efficient service experience. It's essential for a barista to possess a keen attention to detail, great communication skills, and a passion for coffee making. This position often requires working flexible hours, including mornings, evenings, and weekends, and the ability to thrive in a fast-paced environment.

Responsibilities

• Greet customers as they enter the coffee shop and create a welcoming atmosphere.
• Prepare and serve a variety of hot and cold beverages effectively and efficiently.
• Operate and maintain coffee-making equipment, ensuring they function optimally at all times.
• Take customer orders accurately and process transactions using a point-of-sale system.
• Engage with customers, providing product knowledge and personalized service recommendations.
• Ensure the coffee shop is clean, organized, and well-stocked throughout the working day.
• Follow health and safety guidelines to ensure food and beverage safety standards are met.
• Assist with opening and closing duties, including inventory checks and financial reconciliations.
• Coordinate with team members to ensure smooth operation during peak hours and busy shifts.
• Handle customer complaints and feedback professionally, resolving issues to satisfaction.
• Maintain a thorough understanding of seasonal menus and specialty coffee offerings.
• Support team training and assist new hires in understanding job roles and responsibilities.

Requirements

• Previous experience as a barista or in a similar customer service role preferred.
• Strong knowledge of coffee and tea preparation methods and equipment.
• Ability to work flexible hours, including weekends and public holidays as required.
• Excellent communication and interpersonal skills to engage with diverse customers.
• Attention to detail with high standards of cleanliness and presentation.
• Ability to work under pressure and multitask in a fast-paced environment.
• Positive attitude and passion for delivering exceptional coffee experiences.