Associate Product Manager

This is a remote position.

About the Role

Stella Stays is a tech-driven hospitality company building products for both our guests and the internal teams that power their stay.

We’re hiring an Associate Product Manager to support and drive work on our internal Property Management System (PMS) and, secondarily, on guest-facing booking experiences and payments.

You’ll own day-to-day work on a defined product area (backlog, discovery, specs, follow-up), while working under the direction and approval of the Product Manager, who sets priorities and signs off on key decisions.

The core goal is to contribute to making our operations more efficient and scalable through improved tools and experiences.

What You’ll Do

Understand users & problems

• Support user interviews and discovery with internal teams (operations, revenue, support, finance, etc.) and occasionally with guests.
  
• Help map existing workflows in the PMS, identify pain points, and manual steps.
  
• Turn feedback into structured problem statements and options, for review with the Product Manager.
  
  

Manage part of the backlog within an agreed roadmap

• Take responsibility for a subset of the roadmap defined with and approved by the Product Manager.
  
• Help prioritise tasks and features based on impact on operational efficiency, under PM guidance.
  
• Maintain a clear backlog in Jira, keeping stakeholders informed on status and next steps.
  
  

Specify & design solutions

• Draft PRDs / specs with user stories and acceptance criteria, then refine them with the Product Manager and Engineering.
  
• Think through basic edge cases and flows across PMS and guest-facing tools.
  
• Work with design in Figma on wireframes and flows; bring options/recommendations to the Product Manager for final decision.
  
  

Collaborate closely with Engineering

• Work day-to-day with Engineering to clarify requirements, answer questions, and unblock work.
  
• Participate in sprint ceremonies (planning, stand-ups, reviews, retrospectives) as the product point of contact for your area.
  
• Support QA UAT: check features against acceptance criteria and loop in the Product Manager for final sign-off where needed.
  
  

Use data to inform decisions

• Help define and track success metrics, particularly around operational efficiency (time to complete tasks, manual steps, error rates, ticket volumes).
  
• Use tools like Google Analytics and internal dashboards to monitor performance and spot issues.
  
• Prepare data-backed insights and recommendations for the Product Manager to support roadmap and prioritisation decisions.
  
  

Communicate & document

• Create and maintain clear documentation: specs, release notes, process changes, internal guides.
  
• Share updates with internal teams so they understand what’s changing, why, and how it impacts them.
  
• Help maintain structured feedback loops with operations, support, and other teams.
  

What Success Looks Like (First 12 Months)

• You’ve contributed significantly to several PMS improvements, from discovery support through to launch and iteration, with the Product Manager’s guidance and approval.
  
• Key workflows in your area are simpler, more reliable, and less manual.
  
• Engineering sees you as a reliable partner who provides clarity and keeps things moving.
  
• Internal teams feel that their feedback is heard and channels through you into the product in a structured way.
  

Requirements

• Strong junior-level experience in a product or adjacent role (Associate PM, Product Analyst, Business Analyst) in SaaS, property management, or hospitality.
  

• Experience working with engineering teams to ship features (even if on a smaller scope).
  

• Practical experience with:
  

• User research / interviews
  

• Writing PRDs / product specs
  

• Collaborating in Figma / wireframing
  

• Data/analytics: funnels, metrics, dashboards; familiarity with Google Analytics
  

• Comfortable using Jira (or similar) for managing work.
  

• Strong written communication and documentation skills.
  

  
  

Traits & Mindset

• Data-driven & analytical – you look for evidence and patterns, not just opinions.
  

• Execution-focused & hands-on – willing to dive into details to get things shipped.
  

• Comfortable with change and ambiguity – you can organise messy inputs into a clear plan.
  

• Customer-obsessed – you care about both internal teams’ experience and guest impact.
  

• Ownership mindset – you take responsibility for your area but are comfortable seeking input and approvals where needed.
  

• Excellent written English.
  

Nice to Have

• Experience in a startup or scale-up environment.
  

• Exposure to hospitality, travel, proptech, or property management.
  

• Familiarity with A/B testing / experimentation.
  

Basic SQL skills or willingness to learn.

---