Executive - National Housing Administrator

Job Purpose:

The Administrator plays a critical support role in ensuring that documentation, system records, and customer transactions are accurately processed, recorded, and maintained. Working closely with internal teams (especially IT, OPS, and KAA Associates), as well as external stakeholders such as ADHA and mortgaging banks. The Administrator ensures smooth back-office operations and requires strong organizational, documentation, and data accuracy skills to support a seamless customer experience and internal compliance.

Responsibilities:

• Maintain and update property inventory records and status in Salesforce.
• Verify and reconcile data accuracy between systems (e.g., Salesforce, Excel inventory sheets).
• Coordinate with IT for system enhancements or troubleshooting as needed.
• Cross-check and verify buyer information in Salesforce and other systems.
• Support the KAA team with documentation verification and approvals.
• Collaborate with ADHA and mortgaging banks on forms, follow-ups, reports, updates, and required documentation.
• Prepare, issue, and archive key client documents:
• Booking forms
• Checklists
• Acknowledgment letters
• No Objection Certificates (NOCs)
• Supporting documents for title deeds or SPA
• Ensure all submitted documents are complete, valid, and in the correct format.
• Flag missing or incorrect items and follow up with the concerned associate.
• Print contracts, booking documents, and other official paperwork.
• Scan, log, and archive all physical and electronic documents according to document control protocols.
• Maintain a secure and accessible document control system.
• Assist in the generation of Statement of Account (SOA) & receipts
• Support reconciliation and documentation for payments or pending balances in coordination with the finance team.
• Assist the Administrators located in the main office when/if required.
  
  

• Bachelor’s degree in business administration, Office Management, or related field
• Min 2 years of administrative or back-office experience, preferably in real estate, banking, or government services
• Experience working with CRM platforms (Salesforce preferred)
• Bilingual in Arabic and English is a must
• The position is open for UAEN only
• The job location is in Al Ain
• Familiarity with ADHA procedures and real estate transactions is a strong plus