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Contact Center Agent Arabic And English Speaker

Talentmate

United Arab Emirates

21st October 2026

2610-14800-45

Job Description

Contact Center Agent – Arabic & English Speaker

Location: Al Ain, UAE

Employment: Full-Time

We are seeking a customer-focused professional fluent in Arabic and English to deliver service across voice and digital channels.

Requirement:

Fluency in spoken and written Arabic and English is mandatory.

High school diploma; bachelor’s degree preferred.

At least one year of customer service or contact center experience preferred.

Strong communication, listening, typing, computer, and problem-solving skills.

Ability to manage situations professionally and work under pressure.

Healthcare or hospitality experience preferred; multichannel support experience advantageous.

Requirements

Key Responsibilities

Handle inbound and outbound calls, emails, chats, and WhatsApp inquiries.

Book, amend, cancel, and follow up on appointments.

Provide service information, resolve inquiries, and escalate issues.

Maintain CRM records and protect confidentiality.

Meet quality, attendance, productivity, handling time, and customer satisfaction targets.

Job Details

Role Level:	Associate	Work Type:	Full-Time
Country:	United Arab Emirates	City:	Al Ain
Company Website:	https://talentone.ae	Job Function:	Call Center Operations
Company Industry/ Sector:	Human Resources Services

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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