IT Support Engineer Agent Helpdesk Engineer
Talentmate
United Arab Emirates
12th November 2026
2611-25262-66
Job Description
Key Responsibilities
• Receive, diagnose, and resolve incidents and service requests through the approved ITSM platform.
• Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals, and standard apps.
• Provide user-account, access, password, and Microsoft 365 support within security controls.
• Configure, deploy, replace, and recover endpoint devices and maintain asset records.
• Support meeting rooms, conferencing equipment, and common workplace technology.
• Escalate unresolved or specialist issues with complete diagnostics and evidence.
• Maintain knowledge articles, resolution notes, and recurring-issue records.
• Follow security, confidentiality, and data-handling requirements across all assigned locations.
• 5+ years of professional end-user computing, desktop support, or service support experience.
• Strong hands-on experience with Windows endpoints, Microsoft 365, hardware troubleshooting, and printers.
• Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM, and ITSM tools.
• ITIL 4 Foundation, CompTIA A+/Network+, or Microsoft Endpoint certification preferred.
• Arabic and English communication skills are strongly preferred.
Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Ajman |
| Company Website: | http://www.blackstoneeit.com | Job Function: | Information Technology (IT) |
| Company Industry/ Sector: |
IT Services and IT Consulting | ||
What We Offer
About the Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
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