Guest Relations Agent

Company Description

Fairmont Ajman is a beachfront 5-star hotel situated in Ajman, just 30 minutes away from the bustling metropolis of Dubai. Combining hospitality and elegance with a deep connection to our natural surrounds, Fairmont Ajman promises exceptional cultural, leisure and dining experiences in a truly spectacular setting. Featuring 252 guest rooms and suites complete with ample space and breathtaking views of the Arabian Gulf, Fairmont Ajman presents travelers with all the comforts of home, alongside world-class service.

Job Description

Position Overview

As a Guest Relations Agent, you will be the face of our hotel, ensuring every guest enjoys a personalized and memorable stay. You will welcome guests warmly, anticipate their needs, resolve concerns with care, and create lasting impressions that reflect our commitment to excellence.

Key Responsibilities

• Greet and welcome guests upon arrival.
• Anticipate guest needs and handle special requests, complaints, or issues promptly and professionally.
• Maintain up-to-date knowledge of hotel services, facilities, promotions, and local attractions to provide accurate information and recommendations.
• Handle VIPs, repeat guests, and special occasions with personalized attention and care.
• Ensure guest profiles and preferences are accurately recorded in the system for future reference.
• Coordinate with other departments to ensure guest needs are met efficiently.
• Assist in organizing amenities, room set-ups, or surprises for special occasions.
• Follow hotel policies, procedures, and standards of service at all times.
• Promote loyalty programs and upsell hotel services to enhance the guest experience.
  
  

Qualifications

• Previous experience in a similar role within a luxury hotel environment is an advantage.
• Strong interpersonal and communication skills.
• A passion for delivering outstanding guest service.
• Excellent problem-solving and conflict-resolution skills.
• Professional appearance, positive attitude, and team-player mindset.
• Fluency in English; additional languages are a plus.
• Proficiency in hotel systems (Opera or similar PMS) preferred.
  
  

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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