Assistant - Patient Experience

Ajman, United Arab Emirates

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Job Description

The Assistant – Patient Experience plays a key role in supporting the patient journey and enhancing overall patient satisfaction within the hospital. The role focuses on delivering excellent frontline service, assisting patients and visitors, and ensuring a smooth and positive experience across all touchpoints.

Responsibilities

• Support the Patient Experience team in delivering high-quality frontline patient services and administrative support across assigned departments
• Be present at the main hospital entrance to welcome, guide, and assist patients and visitors
• Greet and interact with patients and customers in a professional and courteous manner
• Assist patients with inquiries, directions, and service-related needs to ensure a smooth experience
• Collect structured patient feedback and data to support continuous improvement of the patient journey
• Support emergency response procedures, including Code Blue activation when required
• Perform any additional duties assigned by the supervisor to support hospital operations
  
  

• Diploma in any discipline (minimum requirement)
• Previous experience in customer service, hospitality, or healthcare support role is preferred
  
  

• Excellent communication and interpersonal skills
• Fluency in English and Arabic (mandatory)
• Strong customer service orientation with a patient-first approach
• Ability to work effectively in a fast-paced healthcare environment
• Good attention to detail with basic data entry and computer skills
• Ability to handle office equipment (computer, printer, fax, etc.)
• Positive attitude, professional appearance, and welcoming personality
• Willingness to learn and develop through continuous training
  
  

• Job Identification 1172
• Posting Date 04/22/2026, 10:03 AM
• Apply Before 04/30/2026, 10:03 AM
• Degree Level Diploma
• Job Schedule Full time
• Locations Ajman, United Arab Emirates