Welfare Officer

Role Purpose

Assist in the administration and coordination of worker welfare programs, support the maintenance of labour camps, and help address workers’ grievances to ensure discipline, general upkeep, safety, and overall welfare of employees residing in these camps.

Key Accountabilities

Welfare Compliance and Procedures

• Assist in implementing and maintaining worker welfare procedures and standards at project level in compliance with UAE Labour Law, company policies, and client requirements.
• Ensure legal and contractual welfare obligations are properly integrated into welfare management plans, project documentation, and site-level procedures.
  
  

• Serve as the primary welfare representative and point of contact at the project, acting as a liaison between workers, subcontractors, and management on all welfare-related matters.
• Coordinate with employees, subcontractors, and other stakeholders to promote welfare awareness and drive continuous improvement across sites.
• Provide basic guidance and support to employees on personal concerns, workplace issues, and grievance procedures when required, under the supervision of the HSSE & Welfare Manager.
  
  

• Conduct routine site visits to monitor welfare facilities, hygiene conditions, food services, accommodations, and overall employee wellbeing, ensuring proper discipline, safety, and maintenance.
• Assist in organizing and conducting regular welfare inspections and welfare audits for projects and subcontractors, documenting observations and submitting reports to the HSSE & Welfare Manager.
• Track and report welfare KPIs, providing accurate data and insights for internal reviews and management decision-making.
• Prepare daily welfare reports and maintain documentation related to inspections, audits, complaints, and welfare performance.
  
  

• Follow up on non-compliance issues, support corrective and preventive action plans, and ensure timely closure of grievances raised through formal and informal channels.
• Deliver welfare induction to all site workers, including subcontractor staff, ensuring awareness of welfare standards, grievance processes, and available support.
  
  

• Support in planning and delivering welfare, wellbeing, and CSR programs and awareness campaigns across all projects.
• Identify areas for improvement in welfare practices and propose practical recommendations to the HSSE & Welfare Manager.
• Provide day to day operational support to ensure effective implementation of welfare-related activities across assigned projects.
  
  

• Comply with company HSE and Sustainability policies and contribute to maintaining a safe, healthy, and sustainable workplace.
• Adhere to Quality standards and support continuous improvement initiatives to enhance business performance.
  
  

• Bachelor’s degree or Equivalent Diploma
• Basic to sound knowledge of worker welfare issues and UAE Labour Law, with some MENA-based experience (preferably 2–4 years).