VIP Account Executive

Job Overview

The VIP Account Executive will support the Head of VIP and in delivering an exceptional, personalised experience for high-value players. This role sits at the intersection of account coordination, operational execution, and client service, with exposure to VIP relationship management and clear development opportunities into a full account management role.

This is a hands-on role suited to someone highly organised, detail-oriented, and commercially curious, who thrives in a fast-paced iGaming environment.

This role is a full-time office based one.

Key Responsibilities

• Support the Head of VIP with day-to-day management of VIP accounts
• Coordinate VIP requests including bonuses, promotions, events, gifts, and bespoke offers
• Maintain accurate records of VIP activity, preferences, incentives, and communications
• Assist with VIP reporting, performance tracking, and player segmentation
• Liaise with internal teams (Payments, Risk, CRM, Product, Compliance) to ensure seamless VIP service delivery
• Ensure all VIP activity aligns with internal controls, compliance, and responsible gaming policies
• Handle inbound VIP queries professionally and efficiently
• Support onboarding of new VIP players and transitions between segments
• Build and maintain relationships with VIPs to keep them engaged.
• Be available, on occasion, to support critical operational needs beyond regular business hours, including hosting commitments, system troubleshooting, and timely issue escalation to maintain seamless operations.

“This job description outlines the primary responsibilities but is not exhaustive; additional duties may be assigned as needed.”

Required Experience & Skills

• Customer operations, account support / management, or client services (VIP exposure a plus)
• Strong organisational and administrative skills with high attention to detail
• Strong proficiency in Microsoft Office applications, with advanced knowledge and hands-on experience in Microsoft Excel, is required.
• Comfortable working with data, reports, and CRM systems
• Excellent communication skills (written and verbal)
• Proactive, reliable, and able to manage multiple priorities
• Commercial awareness and interest in player behaviour and retention
• Bilingual Arabic–English communicator, capable of managing complex stakeholder interactions in a professional, regulated environment.

Nice to have

• iGaming Experience is a major plus
• Additional language skills

What Success Looks Like

• Head of VIP is operationally supported and able to focus on relationship-building
• VIP requests are executed accurately and on time
• Data, reporting, and tracking are consistently clean and reliable
• Strong internal stakeholder trust and collaboration