Usher Supervisor

Position: Usher Supervisor
Duration: 1st Feb 2026 - 8th Feb 2026
Location: Abu Dhabi (Candidates based in UAE will be preferred)
 
The Usher Supervisor is responsible for leading and coordinating ushering operations during sporting, cultural, or live events. This role ensures smooth crowd movement, accurate guest assistance, proper seating management, and a positive attendee experience while maintaining safety and operational standards.

Key Job Responsibilities

1. Ushering & Guest Services Operations

• Supervise ushering activities across assigned event zones, including entrances, seating areas, concourses, and exits.


• Ensure guests are greeted professionally and guided to correct seating, sections, or event areas.


• Manage crowd flow before, during, and after the event to avoid congestion and ensure safety.

2. Team Supervision & Leadership

• Lead, brief, and deploy usher teams according to the event operational plan.


• Monitor usher performance and provide on-the-spot guidance and support.


• Act as the main point of contact for ushers during the event.

3. Coordination with Event Teams

• Liaise with event management, security, ticketing, and venue operations teams to ensure seamless coordination.


• Communicate real-time updates, seating changes, or access restrictions to the usher team.

4. Customer Experience Management

• Handle guest inquiries, complaints, and special assistance requests professionally.


• Ensure high standards of customer service are maintained throughout the event.

5. Safety & Compliance

• Ensure ushers follow venue policies, event procedures, and safety regulations.


• Assist in emergency procedures, evacuations, or incident management as directed by event control.

6. Reporting & Post-Event Duties

• Report incidents, guest feedback, and operational challenges to the Event Manager.


• Participate in post-event debriefs and provide improvement recommendations.

Skills & Competencies

• Strong leadership and people-management skills


• Excellent communication and interpersonal abilities


• Experience in crowd management and guest services


• Ability to remain calm and professional in high-pressure environments


• Good problem-solving and decision-making skills


• Strong organizational and coordination abilities

Preferred Qualifications

• Prior experience as an Usher Supervisor, Guest Services Supervisor, or similar role


• Experience working at sporting, cultural, or large public events is an advantage


• Ability to work flexible hours, including evenings, weekends, and event days