UAEN Shopping Experience Assistant Retail IKEA Al Wahda

Job Requisition ID: 177645

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

The Shopping Experience Assistant is instrumental in providing exceptional customer service by overseeing operations at the Info desk and ensuring a seamless shopping experience. The role involves greeting and assisting customers, managing cash transactions with precision, handling customer queries and complaints, and ensuring a safe environment for children at Smaland. The assistant also coordinates IKEA services and maintains accurate transaction reports to help analyze store performance and customer feedback. A proactive approach and strong communication skills are essential, aiming to enhance customer satisfaction and loyalty.

What You Will Do:

• Follow the SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, vouchers, or automatic debits.
• Compute and record transactions ensuring 100% accuracy for all register transactions.
• Count and record the float before trading begins and upon close of trading ensuring accurate cash handling and safe custody of collected cash
• Greet and welcome customers on arrival at the store and ensure shopping tools and catalogues are available for the customers providing bags/trollies as appropriate to facilitate the shopping journey.
• Ensure that companys customers are well attended to by responding to their needs & working efficiently to minimize queues.
• Handle routine customer complaints promptly and courteously, ensuring that customers are dealt with in a prompt and courteous manner to guarantee maximum customer satisfaction.
• Greet and welcome customers on arrival at Smaland ensuring the Smaland admission policy is explained in a friendly and professional manner.
• Ensure that the customers who come to the Returns & Exchange desk perceive the policy as generous and the procedure quick and easy.
• Ensure the Childs safety is their main priority while they are in Smaland providing a safe environment for children within the area.
• Make announcements and pages the customers (parents) if there is any issue with the children in the playroom area or general announcements to customers when needed.
• Ensure all system procedures are adhered to as per policy/procedure.
• Prepare daily/weekly/monthly reports of transactions at the returns & Exchange desk to be used for reconciling with the cash till as well as the accounts for the period of the report as well as analyzing trends on sales and profitability and performance of the store.
• Use the information from Returns & Exchange desk to detect and act upon or report to the management about a product fault, safety problem or transportation problem.
• Brief the Duty Manager on complaints that require management assistance.
• Book IKEA services (Home Delivery, Assembly, Measurement) and follow up on out-of-stock articles in self-serve.
• Handle returns and exchange issues based on own judgment, experience and authority given by the management according to which exceptions can be made to retain a customer.
  
  

Required Skills To Be Successful:

• Excellent communication and interpersonal skills.
• Problem-solving skills.
• Customer focus and teamwork abilities.
• Proficiency in English and preferably Arabic.
  
  

What Qualifies You For The Role:

• High School diploma.
• Minimum 2 years experience in a similar customer service role.
• Proficiency in English; Arabic language skills are preferred.
• Excellent communication and interpersonal skills.
  
  

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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