Travel Desk Executive (225-617)

A Travel Desk Executive plays a vital role in facilitating smooth travel experiences for customers, whether they are corporate clients or individual travelers. This position demands excellent communication, organizational, and problem-solving skills. As a Travel Desk Executive, you will provide service encompassing travel arrangements, from booking flights and accommodations to ensuring proper itineraries and addressing any travel-related issues. Your goal is clear: to make travel seamless, cost-efficient, and pleasant for those you serve. This role is pivotal in enhancing the reputation of the travel department and ensuring satisfaction and loyalty from clients or employees who rely on your expertise.

Responsibilities

• Coordinate and book travel arrangements, including flights, hotels, and car rentals.
• Provide detailed information on travel itineraries and destination details to clients.
• Research and recommend travel options that best suit clients' needs and budgets.
• Manage last-minute changes in travel plans and provide alternative solutions quickly.
• Ensure compliance with corporate travel policies and budget considerations.
• Liaise with travel service providers to confirm bookings and resolve potential issues.
• Maintain updated records of confirmed bookings and travel itineraries for clients.
• Provide travel advice concerning local culture, customs, and regulations to travelers.
• Assist clients in securing necessary travel documents, such as visas and passports.
• Address and resolve any travel-related issues or emergencies promptly and efficiently.
• Evaluate and process travel expense reports in accordance with company policies.
• Stay up to date with travel trends, climates, and systems to offer fresh insights.

Requirements

• High school diploma or equivalent; a degree in hospitality is preferred.
• Proven experience in travel coordination or a similar role is required.
• Excellent knowledge of travel booking systems, like Sabre or Amadeus, is advantageous.
• Strong organizational and multitasking skills with keen attention to detail.
• Exceptional communication skills to effectively liaise with clients and service providers.
• Ability to quickly adapt to changing travel schedules and client needs.
• Proficient in using office software, including word processors, spreadsheets, and email.