Teller

A Teller serves as the front-line representative of a bank or financial institution, handling daily customer transactions such as deposits, withdrawals, and payments. The role requires a high level of accuracy, excellent customer service, and the ability to identify opportunities for cross-selling financial products. Tellers are also responsible for ensuring transaction security and adhering to banking policies and regulations.

Responsibilities:

• Process customer transactions including deposits, withdrawals, and payments accurately.

• Handle cash and checks securely and balance cash drawer at end of shift.

• Verify customer identification and ensure compliance with financial regulations.

• Respond to customer inquiries and resolve routine account issues.

• Promote bank products and services when appropriate.

• Maintain up-to-date knowledge of banking policies, services, and security measures.

• Monitor for suspicious activity and report potential fraud.

• Assist with opening and closing procedures of the branch.

• Replenish ATM machines and process night deposits when required.

• Support other branch operations as needed.

Requirements:

• High school diploma or equivalent; associate degree in finance or business is preferred.

• Previous experience in cash handling or customer service, preferably in a bank.

• Strong numerical and attention-to-detail skills.

• Excellent communication and interpersonal abilities.

• Proficiency in banking software and computer applications.

• Ability to work under pressure and manage time effectively.

• Trustworthiness and integrity in handling confidential information.

• Knowledge of banking regulations and anti-money laundering practices.

• Strong problem-solving skills and customer-first attitude.