Telesales Executive 05D25

A Telesales Executive is a crucial role within the sales team, responsible for driving sales growth and nurturing customer relationships over the phone. This dynamic position requires an excellent communicator who is persuasive, enthusiastic, and thrives in a target-driven environment. The Telesales Executive is typically the first point of contact for prospective customers, thus playing a key role in shaping the brand’s image. Success in this role involves a mix of proactive selling, exceptional service delivery, and the ability to adapt to varying customer needs and feedback. An ideal candidate is self-motivated, with a solid background in sales and customer service, and possesses the ability to achieve quarterly sales targets consistently. Mastery of product knowledge and sales techniques, coupled with a resilient, positive attitude, are essential for meeting and exceeding organizational objectives.

Responsibilities

• Make outbound calls to potential customers to generate leads and sales.
• Identify customer needs and pitch appropriate products and services effectively.
• Maintain detailed records of calls and customer information using CRM systems.
• Develop and maintain a constructive relationship with clients and colleagues.
• Meet and exceed assigned sales quotas and performance benchmarks regularly.
• Resolve customer inquiries and troubles promptly and courteously over phone.
• Follow up on leads and conduct research to identify potential sales opportunities.
• Provide customers with after-sales service support and follow-up communications.
• Collaborate with the sales team to improve sales strategies and techniques.
• Deliver product knowledge training and support to team members as needed.
• Analyze sales performance metrics to adjust sales tactics and strategies effectively.
• Stay updated with company products, promotions, and industry trends at all times.

Requirements

• Proven work experience as a telesales executive or a similar role in sales.
• Excellent communication and interpersonal skills with a persuasive approach.
• Strong organizational skills and capability to manage multiple tasks simultaneously.
• Comfortable with using CRM software and telecommunication systems proficiently.
• Persistent with a goal-oriented attitude and a penchant for achieving targets.
• Ability to handle sales pressure and maintain a positive work atmosphere.
• Willingness to learn about products and evolve sales techniques continuously.